QUALITY ANALYST IV

Job Overview

The Customer Account Manager is responsible for the continuous improvement of customer satisfaction in all quality aspects for TE Industrial specific customers. The global role acts as a customer interface for quality topics and is also strongly linked to manufacturing quality and the sales team.

Job Requirements

    Manage high level customer quality concerns with large corporations and companies globally, review and communicate technical information and corrective actions, proactively implement improvement plans with the customer, engineering and manufacturing sites within TE
    Participate in Customer Scorecard Reviews and customer focus team meetings
    Prepare, organise and facilitate customer audit/visits for A and strategic accounts follow up on potential corrective actions.
    Manage High impact warranty and liability claims for manufactured product
    Review relevant quality and TEOA KPI's to track performance and take appropriate action
    Obtain regular VOC/VOB and functional follow up where required
    Block / unblock production processes (stock and deliveries) where required 
    Report and advise on customer claims to key stakeholders including Legal Counsel and Finance
    Work on planned and ad-hoc projects as required
    Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

What your background should look like

    8+ years in quality or manufacturing engineering
    3+ years in a customer facing role
    Excellent problem solving skills, analytical skills, and communication skills 
    Ability to demonstrate strong customer focus and continues improvement attitude
    Strong project management skills and ability to multi-task 
    Understanding and practice of quality tools such as 8D, FMEA, MSA, Minitab.
    Fluent in English including reviewing technical contracts
    Assertive negotiating and discussion skills
    Able to gain and maintain customer intimacy

Competencies