QUALITY ANALYST II

Job Overview

The Customer Quality Coordinator is responsible for the collection and entry of customer questions, concerns and complaint into TE Systems. The role acts as a customer interface for quality topics and is also strongly linked to manufacturing quality and the sales team.

Job Requirements

    Manage customer requests, concerns and complaints
    Collection of performance data for producing metrics
    Using SAP to enter complaints and notifications in the quality system
    Direct contact with the customer to obtain information and help progress the complaint process effectively and quickly
    Organising samples and tracking customer sent product
    Work on planned and ad-hoc projects as required
    Maintain a high level of integrity and uphold TE values of integrity, teamwork, accountability and innovation.

What your background should look like

    3 to 5 years in a customer service or quality/ engineering environment
    Excellent communication skills at all levels
    Ability to demonstrate strong customer focus and continues improvement attitude
    Fluent in English 
    Assertive discussion skills
    Able to gain and maintain customer intimacy

Competencies