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Customer supply chain Expert

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Supply Chain Managers are responsible for the timely, cost-effective procurement, inventory control, planning and quality control of production materials. They ensure the availability of materials in the supply chain, as scheduled, and the maintenance of inventory at the established levels. They coordinate and integrate the flow of materials and information among suppliers, manufacturers, distributors and customers, identifying opportunities for improving efficiency, effectiveness and capabilities of the supply chain. Resources are focused on continuous improvement of the movement of materials through production processes, and the establishment of key performance metrics and benchmarks to monitor actual performance against goals.

The Supply Chain Subject Matter Expert (SME) role assesses, implements, and supports standardization, transformation, and automation across Supply Chain sub-processes. This role will be responsible for setting up and managing Supply Chain programs (e.g. VMI/Consignment, Safety Stock and Customer Forecast / Liability) for Key accounts of the Industrial business unit in the EMEA region, assisting Sales in setting up and implementing new Stocking Agreements, manage account review process to ensure customer- specific inventory levels are being met The SME works in coordination with Continuous Improvement (TEOA), Supply Chain Analysts and Customer Service Analysts across the globe and reports directly to the Customer Supply Chain Manager.

Additional expertise and comfort in data (obtaining, manipulating, analyzing) will be crucial in efficiently performing ad-hoc analysis, identifying areas for standard reporting, and resolving ongoing issues.


•    Lead, manage, train and coach within end-to-end supply chain process for a region
•    Coordinate change management and training on new processes and new/updated applications/systems/technologies
•    Based in customer interactions, identify opportunities to better serve our customers to unlock growth
•    Identify the dissatisfaction & satisfaction drivers from any feedbacks available, drill down to root causes and prescribe / monitor improvement plans
•    Identify small signals from Customers, analyze them and implement preventive solutions
•    Setup and manage supply chain programs and agreements (VMI/Consignment, Safety Stock, Customer Forecasts, Liability Agreements), ensure customer compliance to all contractual requirements
•    Identify needs for special agreements for core customers
•    Coordinate with various stakeholders to ensure timely progress on ongoing projects, and emerging issues
•    Manage regular touchpoints with account teams (e.g. Quarterly and Annual Reviews)
•    Determine Customer Specific safety stock / Consignment Min-Max level to drive Customer experience and reduce Customer lead-times, work with sales for input of Safety Stock levels
•    Review of forecast accuracy for top customers (forecast vs demand), monitor and drive appropriate actions 
•    Key KPIs may include: Improve Ship to Request, Decrease Customer Weighted Average Lead Time, Reduction of Days on Hand Inventory, Improve Customer Experience
•    Drive systemic delivery issue resolution

What your background should look like:


•    Experience in Supply chain area – 8+ years
•    Well versed with Data Analysis – SQL , SAP , Excel etc.
•    Demonstrated Project Management Skills
•    Experience in process improvements (standardization, transformation, automation)
•    Ability to lead, manage and train within end-to-end process
•    Decision making skills
•    Ability to set right priorities
•    Excellent organizational and leadership skills 
•    Fluent in English
•    Ability to travel (20%)

•    Innovative approach
•    Problem solving skills
•    Passion for technology
•    Self-development
•    Results driven
•    Clear and concise communication both locally and globally


Values: Integrity, Accountability,Teamwork, Innovation

SHENZHEN, GD, CN, 215321

State:  GD
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  82289
Alternative Locations: 
Function:  Manufacturing

Job Segment: Supply Chain, Supply, ERP, SAP, Procurement, Operations, Technology

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