CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Job Description
•    Manage Quotation and order fulfillment process timely including order entry, expediting orders, coordinate with Operations and Logistics on timely shipments.
•    Assist Finance department on invoicing and pass due issues
•    Handle RMA
•    Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
•    Handle customer enquiries & complaints. Investigate and work with other departments to successfully resolve customer issues in a timely manner.
•    Attend conference calls with internal or external partners for critical delivery issues or projects
•    Partner with Sales, to provide extra-ordinary service and exceed customer's expectation
•    Perform any other duties as assigned by supervisor or manager.

Job Requirements
•    Customer-focused. Good Customer Service skills.
•    Team player with positive attitude.
•    Proactive, responsible and takes ownership of issues.
•    Able to work under pressure.
•    Self-motivated, independent and able to work with minimum supervision
•    Excellent communication skill. Able to interact with internal and external partners.
•    Sense of urgency, analytical, problem solving and able to multi-task under fast paced environment.
•    Provide and deliver good Customer service and support to Customers.
•    Knowledge on SAP will be added advantage. Familiar with Microsoft Office.
•    Bachelor Degree in Business Administration, Supply Chain Management or related discipline.
•    Minimum 1 to 3 years of working experience in manufacturing customer support environment.

Competencies