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CUSTOMER SERVICE SPECIALIST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibility

1.Order management proactively from order entry to delivery

2.Customer Inquiry

  • Initiate quotation in SAP and release quotation to sales or customer

Quote turnaround KPI: Issue quotations within 24hrs for standard pricing. 48hrs for special pricing

3.Follow customer payment accuracy to help finance team (aging balance), release weekly open AR report to customer.

4.Work in the spirit of ECE (Extraordinary Customer Experience)

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

SHENZHEN, GD, CN, 518057

City:  SHENZHEN
State:  GD
Country/Region:  CN
Travel:  None
Requisition ID:  95331
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, ERP, SAP, Sales, Customer Service, Technology

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