SR FIELD APPLICATION ENGINEER

Job Overview

Responsibility:
1.    Customer interaction:
•    Function as technical interface between customer and TE. Establish relationships with key customer engineering contacts and decision makers
•    Works intimately with customer on daily bases, often at their site, to recommend products and solutions for new and existing applications.
•    Provide customer support, consulting services, recommends TE solutions to customers’ requirements 
•    Coordinate the technical deliverables related to customer projects including new spec-in, modifications to existing products, test studies, etc.
2.    Business Development:
•    Have strong application knowledge to identify current and future customer needs, Identify & develop new opportunities & applications for incremental business growth
•    Penetrate customers’ design cycle to be involved in early stages of new design, model planning
•    Generate, prepare, and present TE Proposals (e.g. product selection, design solutions, product specifications, evaluation reports) to customers in conjunction with the TE engineering team
•    Provide application support throughout the sales cycle to ensuring high quality and timely execution for final results delivery and business generation
3.    NPI pipeline development :
•    Identify potential NPI opportunities from customer interactions, with the ability to provide conceptual design and recommendations.
•    Collect VOC and specify customer application and specification needs, draft Product Requirement Document (PRD) for new product development
•    Coordinates technical communications and activities with customers, ensure aligned development targets and solutions in between TE and customer
•    Support product qualifications, ensure product samples, supporting design, and verification activities
•    Track development progress, work closely with engineering teams to insure that they are meeting the customers’ needs 
•    Provide technical marketing support to new product launch and introduction; ensuring high quality content, with effective technical data support. 
4.    Support existing business
•    Support existing applications and products including application evaluation, after-sale technical consulting, etc. 
•    Develop a full technical introduction of focus products, industries,  and applications.
•    Drive customer issue resolution. Determine best course of action to solve technical problem, in required timeline
•    Manage post-acquisition technical integration of M&A relating to application engineering.
5.    Support product roadmap and strategy 
•    Understand the market and leading customers’ technology, strategic direction, trends and unmeet needs. Summarize and share the findings to PM and Engineering teams for future roadmap
•    Defines and maintain a clear customer focus and pipeline aligned to Product Management strategy. 
 

What your background should look like:

Competencies