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SOLUTION CONSULTANT III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

 

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

  • Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
  • Identify and suggest actions after reviewing dashboards such as downward trends that could warrant strategy review
  • Understand landscape of small and medium customers by actively probing for what customer is working on and seeking opportunity for new sales.
  • Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
  • Become an expert on the TE value proposition - Technical Expertise, Superior Service, and ability to influence buying decisions through our innovative product solutions.
  • Manage and lead customer interaction via phone/email/live chat etc without benefit of face-to-face
  • Respond to and follow up on customer requests like technical, commercial and order related inquiries
  • Promote technologies and product capabilities with the customer

                                    

KPIs:

  • Customer Effort Score (CES), First Contact Resolution (FCR), lead creation & revenue generation

        

Skills and Experience

  • Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Demonstrated ability to share creative and new ideas
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience desired
  • Relevant product or industry experience desired

                                

Competencies to be successful in the role

  • Resilience
  • Relationship Building
  • Inquisitiveness
  • Consultative selling mindset
  • Strong Verbal Communication (English)

                        

Education

  • Bachelors technical or business degree required (e.g. Engineering/ Business/ Marketing/ Commerce etc)

 

What your background should look like:
Competencies
Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

SHANGHAI, 31, CN, 200233

City:  SHANGHAI
State:  31
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  61959
Alternative Locations: 
Function:  Customer Service
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