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PRODUCT INFORMATION ASSOCIATE V

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 
Job Overview
  • Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
  • Identify and suggest actions after reviewing dashboards such as downward trends that could warrant strategy review
  • Understand landscape of small and medium customers by actively probing for what customer is working on and seeking opportunity for new sales.
  • Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
  • Become an expert on the TE value proposition - Technical Expertise, Superior Service, and ability to influence buying decisions through our innovative product solutions.
  • Manage and lead customer interaction via phone/email/live chat etc without benefit of face-to-face
  • Respond to and follow up on customer requests like technical, commercial and order related inquiries
  • Promote technologies and product capabilities with the customer

KPIs:

  • Customer Effort Score (CES), First Contact Resolution (FCR), lead creation & revenue generation
What your background should look like:

Skills and Experience

  • Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Demonstrated ability to share creative and new ideas
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience desired
  • Relevant product or industry experience desired

Competencies to be successful in the role

  • Resilience
  • Relationship Building
  • Inquisitiveness
  • Consultative selling mindset
  • Strong Verbal Communication (English)

Education

  • Bachelors technical or business degree required (e.g. Engineering/ Business/ Marketing/ Commerce etc)
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

SHANGHAI, 31, CN, 200233

City:  SHANGHAI
State:  31
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  58441
Alternative Locations: 
Function:  Customer Service
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