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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:


  • Manages the activities of a HR Service Center team, often through other supervisors. Provides task direction, monitors performance and handles escalations. Develops, delivers and continuously improves HR Services processes and programs through evaluation efforts and technology solutions. Key responsibilities include:
  • Guides team on the execution of duties, proper procedures, policies and requirements.
  • Organizes and facilitates ongoing development, evaluation/testing, and maintenance of processes and documentation in area of responsibility (e.g., HR Service Center scripts, Standard Operating Procedures)
  • Responsible for the development and implementation of operational standards and processes that directly contribute to optimal results, effectiveness, and efficiencies of the HR Service Center team.
  • Performs audits and validations of HR Service Center transactions.
  • Evaluates vendors based on selection criteria, proposes vendors to management, and provides vendor performance feedback.
  • Monitors processes, work flow and volume to ensure adherence to partnership agreements and turnaround time, takes corrective actions and ensures excellent customer experience.
  • Develops, reports, and reviews metrics to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate.
  • Analyzes and corrects errors and ensures proper quality controls are in place to avoid future errors.
  • Ensures all company, federal, state, local, and other applicable compliance requirements are met.
  • Manages a team of HR Services employees. Allocates resources to direct reports, gives support and feedback on work performance, provides coaching and training for career development and drives a high-performance culture.
  • Demonstrates ability to resolve customer inquiries through a deep knowledge of TE HR processes and the proper channels for escalation of cases and inquiries
  • Ensures that the end customer achieves the optimal solution through professionalism and strong understanding of the information and customer at hand; mediates conflict.
  • Understands global and local environments and is able to provide localized support to the customer.



  • Bachelor degree (or equivalent); advanced degree preferred.
  • Typically requires 5+ years of functional experience (e.g., HR call center/service center, HR functional area)
  • Typically requires first supervisory experience.
  • Experience and understanding of enabling technologies (e.g., case management, manager self-service) and how they work within a customer service business environment.
  • Strong professional and HR operational knowledge.
  • Understanding of end-to-end processes.


SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation

SHANGHAI, SH, CN, 200233

State:  SH
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  75648
Alternative Locations: 
Function:  Human Resources

Job Segment: Manager, Call Center Manager, Call Center Supervisor, HR, Call Center, Management, Customer Service, Human Resources

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