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At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity’s IT Project Management Teams lead and direct one or more project teams engaged in the design, implementation, modification and support of IT projects that span across functional organizations. They prepare project execution plans and identify appropriate technical and business resources needed for the team to ensure projects are completed on schedule, within budget and meet technical requirements of the assignment. TE’s IT Project Management Teams remain informed about current advances in the IT Field. They also provide program management oversight and guidance to team members. TE’s IT Project Management Teams also include IT Analysts, who are responsible for supporting key IT processes, including disaster recovery, business continuity, and IT project management. IT Analysts provide support to our IT Project Management Teams by using their IT skills to implement and support tools and processes needed to meet project management and general IT requirements.

Primary Responsibilities

  • As regards to Manufacturing Execution Solution, managing Asia stuff from Production Support perspective.
  • Focus area on Service Level management and Vendor Management.
  • Customer relationship management - be the point of contact who collects voice of the customer in whatever aspect on behalf of DMS.

Job Description I

  • Transitioning new or changed DMS IT Systems into Operations
    • Ensuring that Capgemini who is our service supplier has the right amount and skilled resources available to run and support the application.
    • Ensuring that Knowledge Transfer takes place between the project teams and the service supplier Capgemini.
    • Definition and observation of early life support (Hypercare) for new or changed services.
    • Ensuring that changes in production are done with the proper change management controls and approvals.
    • Ensure proper communication with the plants and approvals for Changes.
    • Review and approve Root Cause Analysis for major (Priority 1/2) DMS incidents.

Job Description II

  • Service Level Management
    • Definition of service levels for new MES systems between our service supplier, the project teams, and the customers.
    • Gathering and interpretation of KPIs on service level fulfillment and beyond SLA to encourage the right behavior or Capgemini’s production support teams for DMS services.
    • Planning and execution of corrective actions that are necessary to bring service levels to the target states.
    • Running plant key stakeholder meetings to understand the service level impact on our customers.
    • Establish monthly metrics that show performance and process adoption of our key manufacturing systems.
    • Ensure the compliance and security of MES applications (access, authorization…)
    • Manage our service provider Capgemini including approval of required system access.
    • Point of contact for escalations with the plant and the segment CIO’s

Job Description III

  • Demand Management (Service Strategy and Design)
    • Monitoring and metering DMS license demand and support planning for new licenses.
    • Manage DMS maintenance renewals with our Vendors.
    • Support project activities as regional base or lead a project when necessary.
  • Continual Service Improvements (CSI)
    • Educating our contracting partner to better understanding the business impact of the service provided.
    • Improving tangible and intangible impacts of the services provided by our service supplier on our customers. Driving the right behavior that improves our TEIS NPS and number of ECEs that our service provider earns.
    • Understanding the lifecycle of existing DMS systems and plan the executing of migrations and upgrades with related teams.
    • Application Rationalization planning.
    • Define and lead DMS stabilization activities.
    • Change agent for DMS in the Capgemini Improvement initiative.

Skillset Demands

Following skillsets are expected to meet:

  • IT or Manufacturing background
  • Good sense of customer service
  • Excellent communication skills
  • Project Management skillset is a plus
  • Reasonable English skills (Oral/Written)
  • Robust spirit with resilience and perseverance
  • Willing to learn, open to change

SHANGHAI, SH, CN, 200233

State:  SH
Country/Region:  CN
Travel:  Less than 10%
Requisition ID:  78297
Alternative Locations: 
Function:  Information Technology

Job Segment: Program Manager, Manager, CRM, Relationship Manager, Project Manager, Management, Technology, Customer Service

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