Apply now »

IT OPERATIONS ANALYST II

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer/data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.

What your background should look like:

Job Summary:  

Responsible for onsite support of TE China Shanghai Headquarter with IT needs in the following areas.

The role will work primarily with desktop support on a day to day basis with focus on supporting onsite customers but must also be able to diagnose and provide solutions to problems that arise off Shanghai Campus sites including domestic and remote users. 

He/she must be able to participate in projects supporting both the individual’s and the group IT’s TEIS goals. Operational duties include but not limited to, new hirer PC setups, performing technical troubleshooting, desktop, and application systems support, monitoring the daily operation of all servers and network operation, especially provide end user IT training include online and on site. 

 

Primary Responsibilities:  

    Provide technical support of installation, maintenance and troubleshooting of hardware (computer, printer, phone, etc.) and software, maintain high level of service, efficiency, and response possible.
    Provide End user IT training online and on site.
    Provide support for the meeting room related computer devices partially.
    Maintain individual queue with Helpdesk service application for managing and resolving tickets within the required SLA.
    Manage IT Asset. Actively manage IT assets lifecycle via the standard Asset Management tool and process. Performs other relevant duties as assigned by IT Manager.

 

Competencies & Experience Required/Desired:  

•    3+ years’ experience troubleshooting computer networks, hardware, and software
•    Rich IT operation support experience for manufactory.
•    Excellent Windows 10 troubleshooting skills
•    Good working knowledge of Microsoft Office365 applications.
•    Strong written and verbal communication skills.
•    Excellent customer service skills
•    Multilingual skills a plus.
•    The selected candidate must be self-motivated, has ability to work in a fast paced, changing environment as well as the ability to work independently with minimal direction.


Qualification Required/Desired:  

•    Associate or bachelor’s degree in computer science or related field.
•    MSCE/CCNA certificate preferred.

 

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

SHANGHAI, SH, CN, 200233

City:  SHANGHAI
State:  SH
Country/Region:  CN
Travel:  None
Requisition ID:  99467
Alternative Locations: 
Function:  Information Technology


Job Segment: Operations Manager, Computer Science, Technical Support, CCNA, Cisco, Operations, Technology

Apply now »