Customer Quality Engineer
Job Overview
What your background should look like:
Main responsibilities include, but are not limited to
• Quality Key Contact for Customer – related to TRS (with alignment to CQE Auto / ICT)
• VoC @ TE
• Monitor and act on Customer Satisfaction (Champion actions within TE)
o Management of Customer Scorecards
o Management of quality performance (Count of claims, DPPM, Response time, etc)
• Warranty Management
o Lead periodical warranty settlements
o Lead / Champion warranty reduction programs (with all relevant functions and sites)
• Prepare, Facilitate TRS (TEC) & Customer Quality Meetings
• Evaluate and communicate Customer Specific Requirements
• Review and support negotiations of Quality Agreements
• Support relevant Engineering Changes and NPI projects
• Moderate/lead escalated issues
• (Optional/Imported sensors) Coordinate customer complains
o Manage containment actions at customer site
o Link customer and manufacturing plant within and outside the region
• Contribute to improvement of effectives of quality processes
Requirements
• minimum BSc in Engineering/Technical education (relevant work and sector experience can compensate for lack of formal education)
• Knowledge in Automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
• IT skills (MS Office, MiniTab etc.)
• Knowledge of IATF16949 and Customer Specific Requirements
• Fluent spoken and written English
• Eligible for visa applications
• Travel -10%-25% - domestic and international
Personal qualities
• Self-reliant and able to take initiative
• Motivated to lead, develop and maintain efficient teams
• Result-orientated and focused towards defined goals
• Analytical, Structured and systematic working methods with an eye for details
• Manage several ongoing tasks and projects at the same time
• Strong interpersonal and communication skills
• Able to make sound judgments and decisions, both as an individual and as part of a team – and ensure. implementation and buy-in from team members
Competencies
SHANGHAI, SH, CN, 200233
Job Segment:
Manufacturing Engineer, Lean Six Sigma, Six Sigma, Quality Engineer, Quality Assurance, Engineering, Management, Technology