Customer Quality Engineer

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They work on systemic evaluation of products, services, facilities, manufacturing or business processes, to ensure that standards of quality are being met. Develop and implement quality plans, programs and procedures using quality control statistics, lean manufacturing concepts, and six-sigma tools and analyses. They reviews, analyze and report on quality discrepancies, investigate problems and executes quality audits, and develops disposition and corrective actions for recurring discrepancies. The team works closely with manufacturing, engineering, customers, or suppliers and subcontractors to ensure requirements are met.

What your background should look like:

Main responsibilities include, but are not limited to

•    Quality Key Contact for Customer – related to TRS (with alignment to CQE Auto / ICT)
•    VoC @ TE
•    Monitor and act on Customer Satisfaction (Champion actions within TE)
o    Management of Customer Scorecards
o    Management of quality performance (Count of claims, DPPM, Response time, etc)
•    Warranty Management
o    Lead periodical warranty settlements  
o    Lead / Champion warranty reduction programs (with all relevant functions and sites)
•    Prepare, Facilitate TRS (TEC) & Customer Quality Meetings 
•    Evaluate and communicate Customer Specific Requirements
•    Review and support negotiations of Quality Agreements 
•    Support relevant Engineering Changes and NPI projects 
•    Moderate/lead escalated issues
•    (Optional/Imported sensors) Coordinate customer complains
o    Manage containment actions at customer site 
o    Link customer and manufacturing plant within and outside the region
•    Contribute to improvement of effectives of quality processes 

Requirements
•    minimum BSc in Engineering/Technical education (relevant work and sector experience can compensate for lack of formal education)
•    Knowledge in Automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
•    IT skills (MS Office, MiniTab etc.)
•    Knowledge of IATF16949 and Customer Specific Requirements 
•    Fluent spoken and written English
•    Eligible for visa applications
•    Travel -10%-25% - domestic and international 
Personal qualities
•    Self-reliant and able to take initiative
•    Motivated to lead, develop and maintain efficient teams                                                                                                                                                                  
•    Result-orientated and focused towards defined goals
•    Analytical, Structured and systematic working methods with an eye for details
•    Manage several ongoing tasks and projects at the same time
•    Strong interpersonal and communication skills
•    Able to make sound judgments and decisions, both as an individual and as part of a team – and ensure. implementation and buy-in from team members
 

Competencies