Job Overview

Roles & Responsibilities

• Act as key business owner for Salesforce CRM governance, roadmap development, process optimization, and adoption improvement.
• Partner with IT and business stakeholders to improve integration and alignment between Salesforce, SAP, and reporting environments.
• Translate commercial business needs into scalable system and workflow improvements.
• Support strategic sales planning activities, including key account process governance, opportunity tracking, project lifecycle visibility, and commercial performance monitoring.
• Partner closely with Global Account Managers, Distribution Sales teams, Field Application Engineers, and regional sales leadership to improve execution discipline.
• Support the design and governance of commercial learning paths focused on capability development, learning paths, and strategic skill gap identification.
• Contribute to the development of scalable enablement initiatives that strengthen commercial execution across the organization.
• Lead automation initiatives and identify opportunities for implementing sales automation tools.
• Create mechanisms to track project progress and essential feedback loops to manage risk.
• Coordinating with cross-functional teams for the adoption of standard operating procedures and leading workshops for the implementation of continuous improvement systems at multiple manufacturing locations.

Desired Candidate

• Bachelor’s or Master’s degree in Business, Engineering, Supply Chain, or related field.
• Minimum 8 years of experience in Sales Operations, Commercial Excellence, or Business Operations within a B2B technical manufacturing environment.
• Strong experience with Salesforce CRM governance, process design, and adoption management.
• Experience with SAP and business intelligence tools (Power BI, MS 365, TED 2.0,)
• Strong stakeholder management and communication skills across multiple organizational levels.
• Able to combine strategic process thinking with operational execution.
• Demonstrates ownership and accountability in delivering high-quality outputs
• Builds effective working relationships and contributes to a collaborative team environment
• Shows curiosity and a continuous learning mindset
• Bias for Action that drives ownership, and solves problems to deliver results

Competencies