Sr. Manager, Customer Programs - Remote

Job Overview

Sr. Manager, Customer Programs
At TE, you will unleash your potential working with talented people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview
Join this exciting and fast-paced role in the Digital Data Networks organization, building high-speed connectivity solutions for the large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior and pivotal role that has high visibility with the customer, and internally with the senior executive team, product management, engineering, project teams, Sales, and FAE, specifically focused on winning critical programs.

A successful CPM is someone who possesses the following competencies: 
-    Big picture view: Track customer programs, architecture, roadmaps, timelines, and TE mega programs across portfolios. Can anticipate and articulate complex market shifts to align with TE strategies. Ability to articulate value proposition, product positioning, customer architecture, high-level designs, and financials
-    Relationships & Trusted Partnerships - High interpersonal skills. Build trusted relationships internally and externally
-    Influencing & Facilitating - Bring the right people in the right place at the right time. Drives thought leadership and influences the organization to anticipate, respond, and execute
-    Driving Outcomes - Early escalations, drive quick decisions, address gaps, remove blockers, instill a sense of urgency to align with customer and org needs
-    Gateway For Information & Communication - Centralized source of information and communication – Dashboards, heatmaps, executive meetings, customer alignment etc.
-    Execution Focused - Track top-down targets with customer (schedules, demand, milestones) and internal bottom-up deliverables
-    Structured thinking: Ability to navigate through ambiguity, noise, and build a structure around rapid execution
-    Crisp and Clear Communication: Break down complex information and distill communication for different levels of the organization to drive actionable outcomes
-    Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
-    Versatile: Ability to multitask between strategic thinking and tactical initiatives as needed

Short Description

Main Responsibilities:
1.    Customer Advocacy
-    Frequent engagement with assigned customer(s) and translate their voice into the organization
-    Liaison between customer and internal functions (engineering, product management, operations, etc.) 
- High-level strategy collaboration with the customer 
-    Track customer schedules, TE schedules, roadmaps, and critical deliverables

2.    Commercial Team Alignment
-    Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps), etc.
-    Monitor customer pulse and prioritize what are must-haves to win customer design-ins
-    Monitor commercial impact of TE decisions and/or customer pivots
-    Build a relationship with key contacts within the customer’s organization

3.    Internal Messaging and Alignment
-    Drive regular program updates and actionable outcomes with the senior executive team
-    Align multiple internal teams towards customer strategy and direction changes
-    Back-channel communication internally and externally to facilitate alignment and quick decision-making
-    Manage and monitor escalations from customers and drive communications internally and externally

4.    Tactical Initiatives
-    Tackle gaps and roadblocks across the organization as needed
-    Drive the pace and sense of urgency within the organization to ensure customer expectations are met
-    Bridge customer requests with internal functions for speedy resolution
-    Pull in the right people at the right time 

What your background should look like:

“Must Have” Qualification:
Bachelor’s degree required, preferably in Engineering. MBA preferred

Background includes experience in the following: 
-    Product Management or Sales (customer-facing role)
-    Program Management
-    Engineering or an equivalent technical role

15-20+ years of experience that covers:
-    Elevated customer-facing roles
-    Managing complex large-scale technical programs (silicon, consumer electronics, or data center products)
-    Business case analysis, P&L and product design
-    Regular interface with executives (internally/externally) and awesome presentation skills

“Nice to Have” Qualifications:
-    High volume manufacturing knowledge
-    Connector, Cable, Power, or adjacent industry
-    Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications

Competencies