Salesforce Change Management Specialist (Contractor in Netherlands)

Job Overview

Job Type: 6 month contractor role 

Location: Remote

Job Summary:

We are seeking a highly skilled and experienced Change Management Expert with a specialization in Training and Communications to lead and drive the adoption of Salesforce across the organization. This role will play a critical part in ensuring a seamless transition and effective utilization of Salesforce by designing and delivering training programs, creating targeted communication strategies, and managing change initiatives. The ideal candidate will have a strong background in change management methodologies, exceptional communication skills, and hands-on experience with Salesforce implementations.

Key Responsibilities:

1.    Change Management Leadership:
⦁    Develop and execute change management strategies to drive Salesforce adoption across all levels of the organization.
⦁    Conduct change impact assessments to identify areas of resistance and readiness for Salesforce implementation.
⦁    Collaborate with cross-functional teams to align change management activities with overall project objectives.

2.    Training Development and Delivery:
⦁    Design and implement comprehensive training programs tailored to different user groups (end-users, managers, and executives).
⦁    Create engaging training materials, including presentations, job aids, e-learning modules, and user guides.
⦁    Deliver hands-on training sessions, workshops, and webinars to ensure users are confident and capable of utilizing Salesforce effectively.

3.    Communication Strategy and Execution:
⦁    Develop and manage a targeted communication plan to keep stakeholders informed, engaged, and aligned throughout the Salesforce implementation process.
⦁    Craft compelling messages, newsletters, FAQs, and updates to highlight the benefits and progress of Salesforce adoption.
⦁    Serve as the primary point of contact for Salesforce-related communications across the organization.

4.    Stakeholder Engagement:
⦁    Partner with business units, IT teams, and leadership to ensure alignment and support for change initiatives.
⦁    Conduct regular feedback sessions and surveys to gauge user sentiment and adoption progress.
⦁    Build and maintain strong relationships with key stakeholders to address concerns and mitigate resistance.

5.    Monitoring and Reporting:
⦁    Track and report on Salesforce adoption metrics, training completion rates, and change management effectiveness.
⦁    Identify areas requiring additional support and implement corrective actions to address challenges.
⦁    Share success stories and case studies to reinforce the value of Salesforce across the organization.
 

What your background should look like:

Qualifications:

Experience:

⦁    5+ years of experience in change management, training, and communications, preferably in technology or Salesforce-related roles.
⦁    Proven track record of leading successful change initiatives and training programs.
⦁    Experience with Salesforce implementation projects is highly desirable.

Skills:

⦁    Strong knowledge of change management principles and methodologies (e.g., PROSCI, ADKAR).
⦁    Exceptional verbal and written communication skills.
⦁    Proficiency in developing and delivering training materials for diverse audiences.
⦁    Analytical mindset with the ability to assess adoption metrics and adjust strategies accordingly.
⦁    Strong interpersonal skills to influence and engage stakeholders at all levels.
⦁    Familiarity with Salesforce functionalities, user roles, and processes.