QUALITY RESIDENT

Job Overview

The Field Customer Quality is the responsible person in charge of creating the bridge between the customer and our operations sites. He / She will lead the activities inside of the customer network to enable the trust and enhance the relationship with the customer and our company. His role will be key in providing a Excellent Customer Experience offering short, mid and long-term solutions to any of their quality concerns with our products and always looking for opportunities to open new channels of business within the customer plant or the rest of customer applications. The Field Customer Quality Engineer responsibility will be to enrich his knowledge blending our companies’ educational principles with the customer discipline work scheme. He / She will need to learn how to move within the customer system in order to understand the requirements and expectations so they can be communicated in a easy and understandable way to our Plants and Support divisions. This will be including Quality department, Manufacturing department, Program department, Engineering and Sales department. This position will be reporting to the Regional Customer Quality Manager and will be a key position to create the boundary with the OEM that our company requires at this moment.

RESPONSIBILITIES

• Lead and guide our Internal teams to develop customer intimacy by representing voice of customer for key customers inside TE Connectivity Americas Automotive to deliver extraordinary customer experience
• Champion our manufacturing and quality teams in understanding the customer requirements and immediate needs.
• Drive the utilization of customer quality core tools based designed around 8D improvement, corrective action verification of effectiveness and quality basic focus checks through PFMEA and other tools for key customer work centers to ensure robust continuous improvement within TE processes.
• Work cross functional to ensure key customer specific requirements are implemented and followed within TE.
• Daily customer visit and relationship forging within the customer network to enable the trust and confidence of the customer in our products.
• Ensure key customer portal TE performance is accurately reflected in the internal TECHS system in support of our global processes and procedures.
• Work closely and strategically with TE sales/Field application engineers and Product/Process teams to provide customer viewpoint and support business growth.
• Conduct on-site installation and service of product; Support on site vehicle assembly plant trials, problem investigation, root cause and follow-up corrective actions/technical support.
• Participate in the customer’s engineering activities; communicate with the program Team; understand the customers system requirements and proactively respond to their needs.
• Effectively communicate (oral and written) Prepare and present detailed product specifications and technical marketing information to customer.

Job Requirements

• BS Degree in Mechanical, Electrical, Industrial or Electronic Engineering required with 2+ years of relevant experience
• Awareness level of convergent technical problem-solving tools such as Shainin Red X, and Six Sigma, preferred
• 1 years’ experience with all tools of IATF16949; especially APQP, PPAP, Root Cause Analysis
• 2+ years with OEM and Tier 1 experience
• Working knowledge of SPC, capability analysis, gage R&R, and statistical techniques through at least 2 years of experience
• Excellent verbal and written communication skills with project management capabilities
• Candidate must be self-directed and possess strong managerial courage and business acumen
• Candidate must be well versed in working in technical and commercial environments and work fluidly to lead communications customers up to the OEM level
• Ability to effectively organize and prioritize issues and make intelligent, timely decisions independently or in coordination with other cross-functional teams.
• Strong interpersonal and organizational skills. Must be a team player and have the ability to interface well with all levels of personal/management.
• Strong curiosity eye to always be in pursue for business opportunity within the customer programs and processes.
• Self-awareness and self-driving attitude, high resilience and open minded.
• Medium level of professional English (Written and Speaking

Location: Ramos Arizpe, Coahuila.

Competencies