Champion the integration of Voice of the Customer (VOC) and Extraordinary Customer Experience (ECE) initiatives across operational and quality processes.

• Act as the lead contact for Notices of Escape (NOE), escalated customer issues, high-impact quality concerns, and customer improvement programmes.

• Evaluate, implement, and ensure compliance with customer-specific quality requirements.

• Monitor customer quality performance, driving improvements in complaint reduction, response times, and 8D effectiveness.

• Communicate customer expectations across functions and sites, ensuring alignment and compliance.

• Deliver quality training, guidance, and support to promote awareness and adherence to customer requirements.

• Lead customer negotiations relating to quality deviations and concessions, ensuring appropriate approvals and documentation.

• Manage customer complaints through a structured, collaborative, cross-functional approach.

• Drive effective 8D investigations, including root cause analysis, corrective actions, preventive actions, and validation of effectiveness.

• Ensure timely completion and submission of customer complaint responses and 8D reports.

• Develop, implement, and maintain quality procedures, standards, and standard operating procedures (SOPs).

• Establish and embed best-practice quality systems and controls to support operational excellence and customer satisfaction.

• Partner with Engineering and Operations teams to improve process capability, reduce variation, minimise scrap, and enhance manufacturing performance.

• Support customer, certification body, and internal audit activities.

• Ensure timely closure of audit findings, non-conformances, and continuous improvement actions.

• Coordinate First Article Inspection (FAI) and capability study activities, including preparation of final reports.

• Provide quality support throughout New Product Introduction (NPI) activities, from implementation through to product approval.

• Lead or support change management activities, ensuring compliance with quality and business requirements.

• Promote a zero-defect culture through the application of Lean methodologies, PFMEA, Poka-Yoke, APQP, Measurement System Analysis, and Statistical Process Control (SPC).

• Identify and drive continuous improvement opportunities through cross-functional collaboration.

• Champion TE Operating Advantage (TEOA) principles and continuous improvement initiatives.

• Monitor, analyse, and report quality KPIs to support business and customer objectives.

• Develop and deliver mandatory and site-specific quality training programmes.

• Collaborate with Incoming Quality Engineers (IQE) and Supplier Development Engineers (SDE) to address supplier quality issues.

• Coordinate the inspection, containment, and resolution of non-conforming supplied materials and components.

• Undertake any other reasonable duties required to support business objectives.

Degree, HNC, or equivalent qualification in Industrial Engineering, Mechanical Engineering, Electrical Engineering, Quality Assurance, or a related discipline, or equivalent experience within a manufacturing environment.

• Experience in a Quality, Engineering, or Manufacturing role within aerospace, automotive, defence, military, or other regulated manufacturing sectors.

• Strong understanding of plastics processing, injection moulding, tooling, assembly, or similar high-volume manufacturing environments.

• Knowledge of moulding defect mechanisms, process optimisation, process validation, and manufacturing quality controls.

• Technically minded with a practical, hands-on approach to problem solving and process improvement.

• Ability to interpret and work from technical drawings, specifications, and engineering documentation.

• Working knowledge of SAP or other ERP systems is desirable.

• Experience applying quality tools and methodologies, including Histograms, Pareto Analysis, Measurement System Analysis (MSA), PFMEA, and Control Plans.

• Strong problem-solving skills with experience using 8D methodology, 5 Why analysis, Is/Is Not analysis, and Ishikawa (Fishbone) techniques.

• Working knowledge of ISO 9001, AS9100, and/or IATF 16949 quality management systems.

• Experience conducting process, product, and quality system audits, and driving compliance activities.

• Familiarity with product and process validation activities, including FAI, PPAP, and APQP.

• Ability to influence, engage, and collaborate effectively with cross-functional teams and stakeholders.

• Strong relationship-building skills with experience working across different functions, sites, and cultural environments.

• Highly organised and self-motivated, with the ability to manage multiple priorities and adapt to changing business needs.

• Results-driven with a proactive approach to delivering improvements and meeting deadlines.

• Excellent verbal and written communication skills.

• Strong analytical skills with the ability to interpret data and identify improvement opportunities.

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

• Committed to continuous improvement, customer satisfaction, and operational excellence