Job Overview

Manage SEA payroll operations (Malaysia, Indonesia, Vietnam, Philippines, Singapore) and related payroll related program. Support Country HR/HRBP to develop site pay policy/procedures. Improve Payroll processes and practices through everyday TEOA including but not limited to BPI, technical solutions, digitalization  and harmonization.

Job Requirements

A. Payroll Operations Management

• Oversee end‑to‑end payroll processing across SEA (PH, MY, TH, VN, ID), ensuring accuracy, timeliness, and completeness. Own identified LEs’ payroll by himself/herself.
• Manage multiple pay cycles, T&A inputs, backend validations where required.

B. Regulatory & Audit Compliance

• Ensure payroll processes comply with local tax regulations, labor laws, statutory reporting, and government filings for each country.
• Lead or support internal audits, customer audits, CAP follow‑ups, and statutory corrections (overpayment/underpayment).

C. Vendor & System Governance

• Oversee performance of payroll vendors across SEA; manage escalations and quality issues.
• Lead or support system migrations, UAT activities, payroll system go‑live, and integration of Payroll systems.
• Improve system reliability where vendors or systems lack enhancement capability.

D. Data Quality & Reporting

• Ensure high quality and consistency of payroll data, especially for countries with manual environments or large HC fluctuations.
• Support monthly/quarterly payroll reporting, accruals, cost simulations, and reconciliations.
• Collect and validate data inputs to reduce errors from T&A, HR entries and local site submissions.

E. Team Management

• Supervise, coach, and develop multi‑country payroll analysts.
• Balance team’s loading and conduct necessary adjustment base on situation.
• Enhance team’s engagement and EVC status.

F. Process Optimization & Standardization

• Drive payroll process optimization, automation opportunities, and reduction of manual tasks.
• Develop and maintain regional payroll standards, SOPs, and knowledge databases to ensure consistency.
• Support system integration and harmonization across SEA payroll operations.

G. Issue Resolution & Stakeholder Communication

• Investigate and resolve urgent payroll issues (e.g., data errors, system issues, urgent pay runs).
• Provide clear communication to HR, Finance, managers, and employees on payroll matters.
• Act as escalation point for country payroll analysts and vendors.

H. Business Growth Support

• Assess payroll capacity and resource needs in response to aggressive HC growth (e.g., Penang ramp-up).
• Recommend staffing adjustments, process redesign, or vendor model changes to support expansion. 

What your background should look like

Education & Experience

• Bachelor’s degree in Human Resources, Accounting, Business, or related field.
• 8 years of payroll experience, 4 years in multi‑country payroll operations.
• 3 years experience supervising payroll teams across multiple countries.

Technical Competencies

• Strong knowledge of SEA payroll regulations (PH, MY, TH, ID, VN).
• Experience with payroll systems, T&A platforms, and HRIS integrations.
• Experience with system transitions, UAT, and vendor governance.

Behavioral Competencies

• Excellent communication and stakeholder management skills.
• High attention to detail; strong analytical and problem‑solving capability.
• Ability to lead under pressure, especially during peak payroll cycles or rapid expansion.
• Comfortable working in a regional, fast‑changing environment.

Competencies