Job Overview

The General Affairs Manager is responsible for leading and managing all site administration and employee support services within a manufacturing environment. The role ensures efficient operation of canteen services, employee transportation, office and workplace amenities, security operations, and facilities-related programs while maintaining compliance with Responsible Business Alliance (RBA) standards, customer requirements, and company policies. This position plays a critical role in enhancing employee experience, ensuring operational continuity, and supporting a safe, secure, and compliant workplace

Job Requirements

• Lead site administration and facilities operations to ensure a safe, efficient, and productive manufacturing environment.
• Manage workplace facilities, employee amenities, and administrative services to support business operations.
• Oversee canteen services, ensuring food quality, hygiene, safety, regulatory compliance, and employee satisfaction.
• Manage employee transportation services, including route planning, vendor performance, service quality, and cost effectiveness.
• Lead site security operations covering access control, visitor management, CCTV monitoring, incident investigations, and emergency response.
• Oversee employee hostel and accommodation facilities, ensuring compliance, safety, welfare, and service quality standards.
• Serve as the site focal point for Responsible Business Alliance (RBA) requirements and support customer and compliance audits.
• Ensure administrative services, accommodation, transportation, food services, and security operations comply with company policies and applicable standards.
• Manage contracts and performance of outsourced service providers, including canteen, transportation, security, housekeeping, and facilities vendors.
• Drive cost optimization initiatives while maintaining service quality and employee experience.
• Prepare and manage administration budgets, monitor expenditure, and identify continuous improvement opportunities.
• Partner with HR, EHS, Operations, Procurement, and external stakeholders to enhance workplace services and employee welfare.

What your background should look like

• Bachelor's Degree in Business Administration, Facilities Management, Engineering, or related discipline.
• Minimum 8 years of experience in administration, facilities management, or site services within a manufacturing environment.
• Minimum 3 years of management experience leading multiple service functions.
• Experience managing canteen, transportation, security, facilities, and outsourced service providers.
• Hands-on experience supporting RBA, customer, or social compliance audits.
• Familiarity with EHS, ISO management systems, and manufacturing site operations is preferred.

Competencies