IT OPERATIONS ANALYST

Job Overview

The IT Operations Analyst is responsible for supporting the day-to-day IT operations, including desktop, laptop, and network services ensuring system availability, stability, and efficiency. The role involves monitoring, troubleshooting, and maintaining IT systems and infrastructure to meet organizational needs.

Job Requirements

• Diagnosing and resolving hardware, software, and network problems.
• Providing guidance and support to users on IT systems and standard applications.
• Provide Level 1 and Level 2 support for incidents and service requests.
• Troubleshoot system, network, and application issues.
• Assist in implementing IT operational procedures and documentation.
• Coordinate with vendors and internal teams to resolve technical issues.
• Maintain IT asset inventory.
• Ensure compliance with IT policies.
• Documenting IT procedures and troubleshooting steps.
• Contribute to IT projects and system upgrades when required

Skills and Qualifications

• Knowledge of Windows operating systems (Windows 11), networking, and IT infrastructure.
• Familiarity with IT service management frameworks (e.g., ITIL) and ServiceNow (SNOW)
• Strong analytical, troubleshooting, and problem-solving skills.
• Good communication and interpersonal skills.
• Energetic, self-motivated and skilled at multitasking.
• Work with minimal supervision and report the results/issues accurately to peers and manager.

What your background should look like

• Bachelor's Degree in Computer Science or equivalent experience.
• 1–2 years of experience in IT operations, system administration, or technical support.
• Experience in manufacturing companies desired.
• Proficient in both written and spoken English.

Competencies