Loading...
 
Share this Job
Apply now »

CUSTOMER SERVICE SPECIALIST I

Job Posting Title: CUSTOMER SERVICE SPECIALIST I Job Code: 30003102 Segment: 0 Business Unit: GLOBAL CHANNEL BUSINESS (50674622) Building: TE Malaysia (J61)    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

This role is to deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers

Job Description

  • Demonstrate customer service excellence by receiving, fulfilling, and following up on order-to-cash process and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.
  • Co-ordinate’s client clarification questions and responses to them
  • Keep master list and pricing related documents updated.
  • Ensure customer order data accuracy in the SAP
  • Work with internal network/departments to manage forwarders and courier providers to ensure cost effectiveness
  • Handling enquiries from clients which includes quality issue, sample viewing/collect/submission & etc.
  • Respond to complaints from customers and give after-sales support when requested.
  • Handle the processing of all orders with accuracy and timeliness.
  • Inform clients of unforeseen delays or problems

Job Requirements

  • Bachelor’s degree preferred (e.g.) Engineering/ Business/ Marketing
  • At least 2-3 years of customer sales support or related experiences in highly matrix organization
  • Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity
  • Strong verbal, written and presentation skills
  • Must be resilient and prefer an environment that embraces change
  • Must be able to win Customers through storytelling and engaging conversations.
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience is preferred

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Penang, 07, MY, 11900

City:  Penang
State:  07
Country/Region:  MY
Travel:  Less than 10%
Requisition ID:  80568
Alternative Locations: 
Function:  Customer Service


Job Segment: Engineer, ERP, SAP, Sales Support, Customer Service, Engineering, Technology, Sales

Apply now »