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Demand/Program Manager for Key Accounts

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

The Aerospace, Defense and Marine (AD&M) business unit of TE is part of the Industrial Solutions segment -- a world leader in the design of components and electrical interconnection solutions that are used for applications in extreme and harsh environments. These interconnect solutions make possible applications like avionics, jet engine management, flight controls, grounding systems and harness assemblies, in-flight entertainment (IFE) and cabin systems for today's "connected aircraft". Vertical markets served include commercial and military aviation, space, military ground vehicles, unmanned / drone vehicles, as well as marine offshore oil and gas (MOG) development. TE offers solutions for enhanced connectivity in extreme environments, from the deepest oceans, to deep space exploration. In your relentless need to save space and weight, improve data delivery and power management, you will find that AD&M is ready to collaborate with your design team to help you get your product to the market faster with smarter, better interconnect solutions.

Job Overview

As part of the Customer Excellence Team within the Aerospace, Defense, and Marine (AD&M) Business Unit, the Key Account Program Manager is tasked with managing AD&M’s most important, and strategic customers cross functionally to ensure we are driving the Extraordinary Customer Experience needed to create customer confidence to allow TE to sustain existing business and position TE for positive future growth in the Aerospace, Defense and Marine markets.

Reporting to the Global Sr. Manager, Customer Excellence, the KAPM will be responsible for recognizing and managing all customer demand and supply for products within their customer assignments, and will be given a wide range of authority to drive improvements in delivery performance and customer service.  The KAPM will be responsible for working with TE and direct customer representatives of several functions and levels including manufacturing, materials, purchasing, sourcing, and sales to ensure key customer orders, and activities are prioritized appropriately.  This individual will be responsible for recognizing potential issues with the customers’ orders, and subsequently rallying appropriate resources to ensure delivery and quality are met.  A significant performance metric will be On Time Delivery.

Responsibilities & Qualifications

Key Responsibilities

  • Actively contribute to forecast management process for assigned customers
  • Understanding of, and ability to actively participate in AD&M’s monthly S&OP process 
  • Initiate strategic safety stocks requirements  and work with Product/Demand Management on approval, and monitor agreed levels post implementation
  • Implement & monitors consignment  stocks / VMI solutions
  • Participate in implementing customer portal solutions as well as EDI Data into associated business processes / SAP to drive automation thus increasing efficiencies.
  • Define and facilitate any implementation of, or change to customer required business processes across various TE functions.
  • Backlog management of assigned customer backlog to mitigate any risk to potential future past dues. 
  • Manage critical delivery shortages. Rapid coordination of, and resolution to any critical supply chain situation by mobilizing a cross functional team to address and correct any impediments to achieving our commitments.
  • Participate in, and/or initiate any relevant continuous improvement activities (TEOA Corporate Program, Lean management) cross functionally internally at TE, and/or externally with assigned customers with the ultimate goals of improving efficiencies and customer service
  • Ensure contractual obligations with key customers in the logistics/supply chain area are respected and executed across our organizations (e.g. products migration/manufacturing relocation, ERP change)
  • Coordinate proper change & adjustment of any relevant system settings (VMI, DCs, xref, etc.) in any change situation:  e.g. products migration/manufacturing relocation, DCs and carriers’ changes, ERP change, etc...
  • Work cross functionally to facilitate any customer audits at various TE manufacturing facilities as well as resolve any post-audit gap closure required by customer findings.

 

Requirements

  • Very Customer focused
  • Previous experience and knowledge working with operations, materials, customer relationship functions in TE Connectivity.
  • Experience managing, and working with substantial TE Customers
  • Ability and willingness to create and manage healthy conflict within a cross functional team and business for the purpose of improving customer service metrics.
  • Prior roles in demand management, materials, and/or sales/customer service
  • Demonstrated experience of effectively managing across multiple functions
  • Very good communication skills, interpersonal & team savvy: able to communicate with a large variety of people (internal/external, profile, hierarchy level); able to manage sometimes sensitive transversal interactions across teams & organizations.
  • Strong abilities to convince others and negotiate
  • Strong abilities to be inclusive and manage diversity
  • Analytical & concise
  • Processes & Problem solving oriented
  • Results driven
  • Persevering
  • Self-directed, autonomous
  • Flexible, and willing to travel
  • Experience & abilities in project management
  • Good knowledge of Microsoft Office tools
  • Knowledge & some experience of project management tools
  • Knowledge & some experience of continuous improvement tools

 

Qualifications:

  • Bachelor’s degree preferred
  • 8 Years+ of customer facing experience
  • Prior working knowledge of SAP
  • Preferred minimum of 5 years of materials planning and/or manufacturing operations experience

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

Paris, J, FR, 95300

Alternative Locations:  Pontoise
Travel:  10% to 25%
Requisition ID:  46703


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