Job Overview

The Project Manager will lead the country-level deployment of a centralized HR Portal. The role is responsible for coordinating the full implementation scope across design for HRSS, HR Partners and COE case management, top inquiries and knowledge readiness, UAT testing, change management and adoption.

Job Requirements

• Key Responsibilities
  Project Leadership
  •    Lead the HR Portal deployment plan and coordinate all country workstreams.
  •    Apply the global deployment approach, tools, templates and governance cadence.
  •    Track milestones, dependencies, actions, risks and decisions, escalating through the central PMO where required.
  •    Provide clear status reporting and decision support for project leadership.
  Service Design and Process Transformation
  •    Coordinate current-state mapping workshops and future state alignment with HR Functional Leaders, HRSS, HRBP and COE representatives.
  •    Drive alignment on HR service catalogue, case types, routing, tiered support groups and local operating model design.
  •    Ensure design decisions are documented, validated and ready for build, UAT and deployment activities.
  Knowledge Management and Top Enquiries
  •    Coordinate knowledge gap analysis and documentation plans for agreed HR content.
  •    Support knowledge content creators and local reviewers to convert policies and process guidance into required knowledge articles standards and templates.
  •    Ensure knowledge readiness aligns with self-service, Employee Centre and AI adoption objectives.
  Deployment Readiness and Technical Coordination
  •    Coordinate readiness and business sign-off across MyHR (Success Factors), integration workstreams with HR Technology team and relevant technical leads.
  •    Support UAT planning, issue tracking, defect prioritisation and fixes. 
  •    Manage cutover planning, go-live readiness checkpoints and transition handover to operational owners.
  Change, Communications and Adoption
  •    Partner with change management resources to prepare local HR teams, managers and employees for the new service model.
  •    Support stakeholder engagement, communication inputs, training readiness and adoption feedback loops.
  •    Monitor readiness risks and partner with change management leads and champions to understand scope, impacts and adoption expectations.
  Required Experience
  •    Proven project or programme management experience (7+ years) in HR transformation, HR technology, shared services or service delivery transformation.
  •    Experience coordinating cross-functional teams across HR, HRSS, HRBP, COE, technology, knowledge management and change management workstreams.
  •    Strong understanding of HR service delivery models, process design, case management and operational readiness.
  •    Experience managing senior stakeholders, governance forums, risks, issues, actions and decision tracking in a matrix environment.
  •    ServiceNow and HRSD experience is preferred; comparable HR case management or digital transformation experience is also relevant.
  Required Skills and Competencies
  •    Structured project management with strong planning, tracking and governance discipline.
  •    Ability to drive decisions, resolve blockers and maintain delivery momentum across multiple workstreams.
  •    Strong HR process knowledge and ability to connect global design requirements with local workflow realities.
  •    Confident workshop coordination and facilitation across HRSS, HRP, COE and technical stakeholders.
  •    Clear executive communication, stakeholder management and influencing skills.
  •    Practical understanding of knowledge management, UAT, change readiness and deployment transition activities.
  
  

What your background should look like

Generally requires Bachelors degree in appropriate field with a minimum of 8 years of experience; Masters degree or higher or local equivalent may be preferred at this level

Competencies