DEMAND SPECIALIST

Job Overview

TE Connectivity's Logistics Demand Management Teams develop, integrate and provide short-term accounts or brand specific forecasts for internal operations which include replenishment data, customer data, sales promotion information, marketing plans and new distribution/product deletions. They are responsible for facilitating, managing and executing strategic directions related to plant performance, customer demand agreements, supply chain improvements, revenue forecasting and overall improvement in delivery metrics globally. They assist in the improvement of demand system forecasting accuracy for customers. The Demand Management Teams maintain and manage product history, forecasts and promotional demand. They analyze internal demand stream information, and categorizes according to demand patterns. They also may input sales/marketing intelligence for use in forecast systems, working with sales organization(s), national sales accounts, marketing, and related forecasting and planning groups.

What your background should look like:

Position Summary:
The Demand Specialist is a key position responsible for establishing and maintaining business relationships with the internal teams within AD&M Supply Chain and Customer Success organization. The main goal of this role is to provide total customer satisfaction and improve on-time delivery performance, while providing Operations & Supply Chain with proper guidance in terms of prioritization. Additionally, the Demand Specialist serves as the primary point of contact for order management activities and backlog review. 

Position Responsibilities:

• Manage, for a selection of products families, backlog orders, open order reports, forecast reports and communicate order status to internal teams and the customer as required.
• Facilitate customer expedites, pull in/push out requests, cancellations per the established DOA.
• Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are clearly communicated and delivery expectations achieved.
• Build and maintain strong business relationships with customers to drive an Extraordinary Customer Experience. 
• Prepare required data/materials for customer audits, business reviews and identified projects, in coordination with key Operations & Supply Chain focal points.
• Partner with Customer Excellence for customer forecast review, Lines of Balance (aka. LoBs) and customer scorecard management.
• Work with assigned Key Account Manager/Account Manager to achieve on-time delivery goals.

 

Position Qualifications:

• Prior working knowledge of SAP in a production planning role preferred.
• Proficient using Microsoft 365 programs
• Strong analytical skills.
• Collaborator with the ability to work independently with little supervision.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role

Extra Competencies:

• Time management
• Attention to detail
• Strong organizational skills
• Excellent interpersonal and communication skills
• Strong customer orientation
• Team player/able to work well with others
• Ability to work well with little supervision
• Strong people skills
• Strong analytical skills
• Process improvement focused

Competencies