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CUSTOMER SERVICE ASSOCIATE IV

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV  
Job ID: [[id]] 
Job Code: 30003104    
Business Unit: GLOBAL AUTOMOTIVE (10002006)  
Building: TE Pontoise (509)  
Band/Level: 6  
Hiring Manager: SYLVIE MONTUSCHI  
Recruiter: VALERIE LOMBARD  
Relocation: No  
Travel: None  
Employee Referral Amount:  
Education Experience: Other  
Employment Experience: 5-7 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. We are looking for a candidate for a fixed-term contract (5-6 months) to replace an employee in maternity leave.

What your background should look like:

Creation and regular follow up of quotes in collaboration with Sales & CSSC Monitoring of Order income via EDI including daily workflow control and resolution of blocked IDOCS
Coordination of Manual Order entry with support of CSSC
Daily review and resolution of blocks including improvement actions to avoid re-occurrence
Daily review and resolution of incomplete orders including improvement actions to avoid re-occurrence
Updating of Customer Profiles & Customer Master including x-references
Follow up on open disputes/invoices with other departments like finance & Sales including credit creation with support of CSSC to ensure best possible A/R results
Creation of returns with support of CSSC and follow up on aged open returns
Daily working on backlog report to ensure timely escalations, early warning to Customers and best possible STR performance
Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
Review of STR Performance by CSR & Customer including improvement actions
Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
Participation in daily GO-Meetings and highlighting of issues and improvement ideas
Usage of TEOA Tools to ensure high quality standards
Daily review of consignment workflows and resolution
Usage of E-commerce/Startec for drawings and minimum of technical support
Review of Forecast in the past Backlog including resolution and improvement actions to avoid re-occurrence
Regular follow up of drop shipment orders
Active participation in weekly team and TEOA meetings
Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions
Monthly review of Customer Satisfaction results with Management and TEOA practitioner including improvement actions to deliver best in class Customer Experience
Working on Customer Service KPI´s
Internal communication with various departments like Sales, Finance, Pricing, WH, Planning & Customer Supply Chain
External communication with Customers, Carriers & WH
Addressing the need and consequent follow up for LTSD with support of CSSC

Profile

Commercial education (Associate + 2)
Experience in Customer Service of min 2 years is desirable
Special Qualifications, Knowledge & Skills
PC knowledges in SAP, MS Office, Lotus Notes
Good skills in english language are required, further languages desirable
Very good customer and service orientation required
Stress management

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
II.Execution - Collaborates
II.Execution - Decision quality
II.Execution - Drives results
II.Execution - Ensures accountability

What TE Connectivity Internship Program offers:

Our internship program gives students the opportunity to work on valuable projects that contribute to the success of their team and build on their classroom experience. Throughout the 10-12 week program, interns will be provided with:

Onboarding & Orientation

Professional Development Workshops

Networking Opportunities

Operations Experience

Executive Exposure

Location: 

PONTOISE, 95, FR, 95300

City:  PONTOISE
State:  95
Country/Region:  FR
Travel:  None
Requisition ID:  84643
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Supply, Customer Service, Technology, Operations, Automotive

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