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CUSTOMER SERVICE ASSOCIATE F/H


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Long Description

Regular follow up of quotes in the teams in collaboration with Sales & CSSC
Monitoring of Order income via EDI including daily workflow control of blocked IDOCS
Coordination of Manual Order entry with support of ICS team
Daily review of blocks including improvement actions to avoid re-occurrence
Daily review of incomplete orders including improvement actions to avoid re-occurrence
Control of updated Customer Profiles & Customer Master including x-references
Control of A/R and disputes performance of the team including necessary improvement actions
Follow up on aged open returns of the team
Control of daily working on backlog management tool to ensure timely escalations, early warning to Customers and best possible STR performance
Timely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppages
Approval of Premium freight according to Policy
Review of STR Performance by CSR & Customer including improvement actions in the teams
Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management
To hold daily PIM-Meetings and highlighting of issues and improvement ideas within the teams
Usage and control of TEOA Tools to ensure high quality standards
Review of consignment workflows and resolution
Usage of E-commerce/Startec for drawings and minimum of technical support
Review of Forecast in the past including resolution and improvement actions to avoid re-occurrence
Control of regular follow up of drop shipment orders
Active participation in TEOA meetings & drive of TEOA mentality within the teams
 

 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
I.Strategy - Customer focus
II.Execution - Decision quality
II.Execution - Drives results
II.Execution - Ensures accountability
IV.Other - Action oriented
IV.Other - Communicates effectively

About TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

PONTOISE, 95, FR, 95300

City:  PONTOISE
State:  95
Country/Region:  FR
Travel:  None
Requisition ID:  68429
Alternative Locations: 
Function:  Customer Service


Job Segment: Developer, Web Design, Pre-Sales, Customer Service, Technology, Automotive, Creative, Sales

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