Assistant(e) Commercial ADV

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Pourquoi nous rejoindre:

En tant que Chargé(e) de relation clients, vous jouez un rôle central dans la satisfaction de nos clients industriels et le bon déroulement du cycle de vente.

Missions Principales:

Répondre aux demandes de renseignements techniques, documents techniques, catalogues, notices de câblages (avec l’aide du support technique).
Gérer les demandes d’identification d’une référence ou d’une équivalence vis-à-vis des normes ou spécifications en vigueur ou de la concurrence (avec l’aide du support technique).
Gérer les demandes d’extension de produits existants.
Etablir les offres commerciales.
Gérer le portefeuille de cotations concernant leurs clients (relance d’offres).
Gérer la revue des commandes ou marchés.
Prendre en charge la réception, le contrôle et la préparation de la saisie des commandes manuelles et contrôle des commandes EDI.
Traiter les avenants de commandes.
Effectuer le suivi du carnet de commandes.
Résoudre les litiges de prix.
Être responsable du traitement administratif des retours suite à non-conformité et/ou tout problème de livraison
Suivre les stocks de consignation

Profil Idéal :

Bac + 2 gestion commerciale/commerce international
Première expérience réussie au sein d'un service clients dans un secteur industriel exigeant
Bon niveau d'anglais à l'oral et à l'écrit
Rigueur, sens du service, et esprit d’équipe sont essentiels pour réussir à ce poste.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

PONTOISE, 95, FR, 95300

City: PONTOISE

State: 95

Country/Region: FR

Travel: None

Requisition ID: 136404

Alternative Locations:

Function: Customer Service