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Customer Service Associate (m/f)

Job Posting Title: [[CUSTOMER SERVICE ASSOCIATE IV]]  
Job Code: [[
30003104]]

   Segment: [[INDUSTRIAL SOLUTIONS]]  
Business Unit: [[
AEROSPACE, DEFENSE & MARINE  
Building: [[Tyco Electronics Raychem GmbH (RP8)]]  
Band/Level: [[6-2]]  
Hiring Manager: [[ANITA SINGER]]  
Recruiter: [[Ramona Spitzbarth]]  
Relocation: [[-]]  
Travel: [[-]]  
Employee Referral Amount: [[-]]  
Education Experience: [[Bachelor in Business Administration or similar education (kfm. Ausbildung)]]  
Employment Experience: [[2-3 years of Experience in a comparable industrial Customer Service environment]]  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What we are looking for

An opportunity has arisen for a ‘Customer Service Associatewithin the AD&M team based in Ottobrunn. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

The position is initially limited for 6 months with the possibility of an extension.

Your tasks
  • Be the primary interface on a day to day basis with direct account responsibility for major key accounts in Central Europe
  • Carry out contract review on orders/schedules and process in SAP system
  • Direct collaboration on specific customer portals
  • Management of VMI
  • Progress / expedite orders as requested
  • Process customer returns
  • Investigate credit and debit requests and queries to issue credit/debit as necessary
  • Have regular reviews with your account base to discuss OTD, backlog, general support issues
  • Review, action and issue all relevant order related reports
  • Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses.
  • Use Excel extensively to create and update pricing spreadsheets in a format applicable for SAP load.
  • Proactively Perform Quote follow up
Qualifications
  • 2-3 years of Experience in a comparable industrial Customer Service environment
  • Bachelor in Business Administration or similar education (kfm. Ausbildung)
  • Excellent German & English language skills and desirable French Language skills
  • Excellent interpersonal skills
  • An excellent telephone manner
  • The ability to communicate with customers and people at all levels of the organisation
  • The ability to work in a team
  • Have an organized / methodical way of working, accurate with an eye for detail
  • Demonstrable experience of handling customers and working in a highly customer orientated environment
  • Experience on SAP, E-commerce
  • The ability to work under pressure to tight deadlines
  • Excellent Excel and Word skills
  • Ideally have a sound product knowledge of harness components
Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

Location: 

Ottobrunn, BY, DE, 85521

Travel:  None
Requisition ID:  52500
Alternative Locations: 


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