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CUSTOMER SERVICE ASSOCIATE (m/f/d)

Job Posting Title: CUSTOMER SERVICE ASSOCIATE (m/f/d) 

Job Code: 30003105   

Segment: INDUSTRIAL SOLUTIONS (50127625) 

Business Unit: TE ENERGY (10000200) 

Building: Tyco Electronics Raychem GmbH (RP8) 

Band/Level: 6 

Hiring Manager: KERSTIN VON TYCOWICZ 

Recruiter: Ulrich Hoerl 

Relocation:No 

Travel: None 

Employee Referral Amount:  

Education Experience: High School or Equivalent 

Employment Experience: 3-5 years

 

Company Information

TE's Energy business unit, part of the Industrial Solutions segment, offers a wide range of reliable and cost-effective products for the electrical power industry. Our position as a leading supplier of electrical components enables us to design next-generation products. For over 60 years, we have worked closely with our customers around the globe to develop innovative solutions to ever-changing challenges, known under names such as Axicom, Crompton Instruments and Simel. Some of the industries that we serve include energy generation, distribution, and transmission.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

 

Verantwortungsbereiche:

 

  • Zentraler Ansprechpartner für alle Kundenanforderungen
  • Umfassende Betreuung externer sowie interner Kunden sowie Produktberatung (Kunden, technischer Support, Planung & Logistik, Vertrieb)
  • Unterstützung aller relevanten Themen der Auftragsabwicklung von Anfrage bis nach Auslieferung
  • Reklamationsbearbeitung
  • Aktive Mitarbeit bei der Gestaltung neuer Prozesse und Systeme zur Verbesserung der Kundenzufriedenheit, ECE
  • Voice of the customer

 

                                               Anforderungen:

 

  • abgeschlossene kaufmännische Ausbildung
  • mehrjährige Berufserfahrung im Customer Service/ Customer Care
  • sehr gute SAP Kenntnisse vorzugsweise SD
  • kundenorientiertes, selbstständiges Arbeiten
  • erfolgsorientiert, aufgeschlossen, organisiert, belastbar auch in stressigen Situationen
  • Teamplayer und confident single Performer
  • Bereitschaft in einem internationalen Team zu arbeiten
  • technisches Interesse und Verständnis
  • Perfekte Deutschkenntnisse sowie gute Englischkenntnisse unabdinglich
  • Gute Französischkenntnisse von Vorteil

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

Ottobrunn, BY, DE, 85521

Travel:  None
Requisition ID:  45703
Alternative Locations: 


Job Segment: ERP, Electrical, SAP, Pre-Sales, Customer Service, Technology, Engineering, Sales

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