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EMEA Customer Service Manager (f/m/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview
  • Lead, manage & develop the EMEA Customer Service team, including back office
  • Achieve top customer ECE
  • Develop strategies to improve quality of service & productivity and to develop a proactive customer service organization with focus on growth
  • Ensure consistent documentation, application & monitoring of Customer Service processes across EMEA
  • Monitor key customer service & business unit KPIs, developing a strategic path for improvement and ensuring alignment of customer care with overall BU goals
  • Collaborate closely with Supply Chain & Operations to reduce overdues, improve lead times & delivery vs request/commitment
  • Drive the EMEA customer service organization towards a TEOA Star Level 3/4 through continuous improvement
  • Be actively involved in day to day customer escalations, with the focus on fixing customer issues, aligning the necessary stakeholders
  • Provide customer allocation proposals & tradeoffs in case of constrained materials
  • Support stakeholders with analysis of key analytics in customer service area
What your background should look like:
  • Relevant Bachelor's Degree and/or related and proven working experience in a similar position
  • Min. 3 years of successful (remote) people & team management experience in a customer facing area
  • Experience in developing and implementing systems and standard processes
  • Action & result oriented problem solver, able to take decisions independently
  • Data-driven, analytical & (continuous improvement) process mindset
  • Organizational Agility: flexibility to assume workloads which necessitate adjustment of priorities
  • Customer Focus
  • Excellent written and verbal communication skills, and full working fluency in English. Any additional European languages are a plus
  • Balancing Stakeholders: strong cross-functional collaboration
  • System-savvy, with strong experience in MS Office (Excel) & SAP
  • Business Acumen
  • Ability to see the bigger picture
  • Understanding of TE’s product portfolio is a plus
Competencies
Building Effective Teams
Motivating Others
Managing and Measuring Work
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.

  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs / Charity Events
  • Employee Resource Groups
Location: 

OTTOBRUNN, BY, DE, 85521

City:  OTTOBRUNN
State:  BY
Country/Region:  DE
Travel:  10% to 25%
Requisition ID:  57873
Alternative Locations: 
Function:  Customer Service


Job Segment: Service Manager, ERP, Developer, Manager, Customer Service, Technology, Management

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