Account Manager (m/w/d)

Job Overview

The Account Manager (m/w/d) oversees a portfolio of customers or accounts within the designated territory (Germany, Austria, Switzerland). This role focuses on fostering strong relationships with clients to position TE as a strategic partner while driving revenue growth, account penetration, and customer satisfaction.
Key responsibilities include managing all commercial aspects of customer engagement, such as preparing offers, handling project contracts and quotations, leading price and contract negotiations, and monitoring ongoing opportunities or projects. Additionally, the Account Manager actively identifies and pursues new business opportunities to expand TE’s presence within the accounts and enhance the project pipeline.
The role also involves developing and executing account strategies, nurturing customer relationships, coordinating promotional activities, and managing project-related tasks to achieve business objectives.

• Develop and execute strategic growth plans for assigned accounts, aligning with TE’s business objectives to drive revenue, expand account penetration, and ensure customer satisfaction
• Communicate account plans effectively to internal teams, such as Engineering and Product Management
• Build strong relationships with key customer stakeholders, leveraging consultative selling to position TE as a preferred supplier
• Maintain regular contact with customers to strengthen partnerships and identify new opportunities
• Manage commercial activities, including preparing offers, drafting contracts, leading price negotiations, and driving opportunities and projects while showcasing TE’s value proposition
• Identify customer needs and promote TE’s products, technologies, and solutions, collaborating with Field Engineers to advance projects
• Resolve customer issues, including quality concerns, promptly and effectively
• Coordinate with internal teams to address financial matters, such as payments, credits, and receivables
• Monitor budgets, forecasts, and performance metrics for won projects, ensuring alignment with targets
• Track and report customer KPIs, demonstrating TE’s value with data to enhance service and satisfaction

KEY KPIS: 
• Revenue Growth 
• Market share gain  
• New customers acquired 
• Project Pipeline 
• Conversion of Projects 

What your background should look like:

• University engineering degree (Mechanical engineering, Electrical engineering, Electronics engineering preferred) or business administration degree
• Minimum of 5 years experience in sales, including account planning and relationship management
• A good understanding on TE technologies and product portfolio
• Ability to work with deadlines and challenging targets
• Mobility: Flexibility in working days and travelling
• Valid driver’s license
• Strategic thinking with the ability to execute on priorities
• Ability to identify and pursue new business opportunities in line with business plans
• Fluent in German and English

Competencies