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Customer Quality Manager (m/w/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Based at our Niederwinkling Plant in Germany, the Customer Quality Manager (m/w/d) is responsible for a team of Customer Quality engineers which analyses all complaints from customers and finds the best possible solution. The team also monitors the implementation of corrective actions and the long-term correction of errors. This position will report to the Quality Manager.

Tasks & Responsibilities:

  • Technical and disciplinary supervision of staff Customer quality
  • Managing and processing customer complaints
  • Training on problem solving tools and leading 8-D teams
  • Contact person for customers regarding quality issues
  • Supervising customer audits
  • Coordinating and managing corrective actions
  • Preparation and distribution of reports regarding customer complaints
  • Review of QSVs

What your background should look like:

  • Bachelor’s degree in a technical or business discipline or technical training with at least 10 years of professional experience
  • Solid knowledge of relevant standards e.g. ISO 9001
  • At least 5 years of professional experience in an industrial company, ideally in the customer quality area
  • At least 2 years of leadership experience
  • Possess strong and sound continuous improvement disciplines and convictions. Proven success in these areas is a must
  • Strong people & organizational leadership skills. Able to communication, reinforce and coach/counsel others
  • Excellent oral and written communication skills, both in 1-to-1 situations and group settings
  • Interpersonal skills that could be described as “firm but fair”; Objective yet compassionate in evaluating performance; connect all people of the organization to the mission and goals of the organization
  • Sound knowledge of problem solving methods (5-Why, Ishikawa, Kepner Tregoe,...)
  • Language skills: Excellent English and German (verbal / written) required
  • Working experience of SAP

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)
Location: 

NIEDERWINKLING, BY, DE, 85521

City:  NIEDERWINKLING
State:  BY
Country/Region:  DE
Travel:  Less than 10%
Requisition ID:  78243
Alternative Locations: 
Function:  Quality


Job Segment: ERP, Manager, SAP, Quality, Technology, Customer Service, Management

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