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Inside Sales Representative (60139446)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

TE Connectivity's Sales & Marketing Support Teams assist with implementing sales/marketing initiatives by providing technical and/or product information support (i.e., data analysis, tracking, etc.). They are also responsible for planning and coordinating promotional programs and other communications initiatives.

 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. 

Responsibilities

 

•    Act as the Voice-of-the-Customer for supporting customer needs to internal departments, and as the Face-of-TE to our customers by supporting daily inquiries regarding products, quotations, and overall business support issues (Identify areas of improvement based on customer feedback and assist in creating and implementing solutions.)
•    Understands business processes and make proactive decisions, effectively solving Customer issues, and increasing sales.
•    Build and maintain strong business relationships with Customers to drive an exceptional Customer experience.
•    Manage all aspects of large and small customer sales orders
•    Enter and schedule customer orders; review customer purchase orders for accuracy
•    Consistently push for improvements with a “can do” attitude and approach to work.  

•    Is the primary point of contact for customers, field representatives and sales managers on contractual and any issues pertaining to their account
•    Proactively provides the customer with current information on open orders and other account issues
•    Manages and maintains an order entry system with customer’s current requirements; coordinating any changes with the buyers, field reps or sales managers 
•    Investigates and provides resolution to any issues the customer encounters with our company
•    Research new customers identify potential sales growth.
•    Maintain consistent communication with product line manager, sales managers, and direct customer.
•    Escalates customer related delivery issues to prevent any customer production line interruption

Knowledge & Skills

 

•    Ability to read, analyse, and interpret customer requirements
•    Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
•    2-3 years of customer service or Sales/ Marketing experience preferred 
•    Strong written and verbal communications skills required
•    Effective Team Player
•    Customer Driven

 

•    Proficient knowledge of Microsoft Office (Word, Excel, PowerPoint, Access)
•    SAP or other manufacturing systems is a plus
•    Strong keyboarding skill and accuracy required 

 

•    Minimum of High School Degree Required, College Degree desired

  

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Modřice, 622, CZ, 664 34

City:  Modřice
State:  622
Country/Region:  CZ
Travel:  None
Requisition ID:  89430
Alternative Locations: 
Function:  Sales & Marketing


Job Segment: Pre-Sales, Inside Sales, Telemarketing, Sales, Customer Service

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