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Technical Product Support Specialist

Are you a self-starter, a go-getter and have a passion for interacting with customers to solve technical challenges? At TE Connectivity, you will find a culture that focuses on providing extraordinary customer experiences to everyone we connect with. Our Technical Product Support Specialists interact with customers, internally and externally to handle a variety of pre-sales or post-sales inquiries about the installation, operation, configuration, customizations and usage of assigned products. If you are technically savvy, this role is for you!

What you will be doing…

As a member of our Product Information Center you will be solving challenges that build long lasting relationships both internally and externally. You will be exposed to many different industries and all of the products that TE Connectivity manufacturers.  The role is centered around problem resolution, promoting our products and services as well as investigating and resolving customer inquiries while providing an Extraordinary Customer Experience.


As a Technical Product Support Specialist, a typical day may include:

  • Communicating via email, phone and chat feature to resolve customer inquiries.
  • Answering technical questions regarding a specific product.
  • Promoting TE’s products.
  • Investigating and resolving customer inquiries.
  • Identifying sales opportunities and creating revenue
  • Apply TE’s Core Values of Integrity, Accountability, Teamwork and Innovation.
     

Click here for a day in the life of a Technical Product Support Specialist Life At TE

What your background should look like…

  • Degree preferred but not required
  • Experience in the Technical/Electronic Industry
  • Customer service experience or customer interfacing skills

Nice to have:

  • Strong Customer Service experience.
  • Some Sales experience preferred

What TE Connectivity offers…

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Healthcare for associates and their families, including eligible domestic partners
  • Paid time off, including vacations and holidays
  • Life insurance and disability protection
  • Employee Stock Purchase Program
  • Tuition reimbursement
  • Retirement benefits (401k matching) and more…

 

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Work Location:

This position is located in Middletown, PA
 

The amenities at our Middletown, PA campus enable our associates to collaborate, create and relax.   Some of our on-campus benefits include:

  • Full service cafeteria including food truck options
  • Huddle seating throughout the campus to collaborate and connect
  • Outdoor Patios
  • Full Fitness Center 
  • Walking trails
  • Electric Vehicle charging stations
  • Employee Resource Committees
  • Volunteer groups

About TE Connectivity

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.
 

About the Business Unit:
TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

Location: 

Middletown, PA, US, 17057

Alternative Locations: 
Travel:  None
Requisition ID:  47417


Nearest Major Market: Harrisburg

Job Segment: Technical Support, Engineer, Supply, Design Engineer, Technology, Engineering, Operations, Customer Service

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