STAFF QLTY & RELIABILITY ENGINEER (Remote)

Job Overview

TE Connectivity's Customer Quality Engineer (CQE) manages assigned strategic customer accounts quality and is responsible for ensuring that TE provides an exceptional customer experience for the Data and Devices (DND) business unit, Artificial intelligence (AI) and machine learning (ML) interconnect customers within TE. This includes global strategies to improve customer experience by partnering closely with sales, engineering, and operations. A vital aspect of this position is to establish a real-time 360-degree view of the customer's experience to proactively monitor and support our key customer accounts, resolve quality problems promptly, drive continual improvement, improve quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. This position reports to the DND business unit's Global Quality Strategic Customer Accounts manager.  
 

Position Responsibilities:

• Quality point of contact for Global strategic customer accounts.
• Provide the voice of the customer feedback to product management, product engineering, and manufacturing locations regarding characteristics that can become quality or application risks to the customer.
• Manages Quality / Reliability interactions with the customer, including regular communication and escalations. 
• Provides technical support in evaluating products from a quality and reliability standpoint.
• Leads cross-functional problem-solving teams to investigate quality issues, minimize customer impact, TE PPM, and cost of poor quality, and drive timely resolution.
• Influences without authority in efforts to achieve 5D/8D response time within ten business days or less. 
• Recognized as an expert in one's area and serves as an expert within one's discipline.
• Responsible for coordinating and ensuring completion of customer quality requested activities across design and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within TE. 
• Carries out the global customer quality improvement strategy. 
• Adapts precedents and traditional approaches to solving complex problems requiring a high degree of ingenuity and innovation.
• Develops solutions to a variety of complex problems. Delivers results that directly impact the achievement of department objectives.
• Ensures compliance with TE quality policies and procedures related to customer requirements.
• Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
• Partner with engineering and sales to establish trust with our customers by sharing our DND strategic quality roadmap and resolving problems promptly.
• Acts as a liaison between TE and the customer for Product Change Notifications and other contractual obligations. 
• Regularly conducts reviews with critical customers regarding DNDs quality & delivery performance.
• Drives systemic corrective action and continual improvement for customers through training and implementation and use of an array of quality improvement tools.
• Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.
• Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a TE facility or a sub-tier supplier. 
• Supports the RMA/MRB team functions for the disposition of non-conforming products.
• Visit local customers and travel within North America to customer locations to review TE products and applications as the customer uses them and to foster productive working relationships.
   

What your background should look like:

Qualifications:

• Bachelor’s Degree with a technical focus.
• 5+ years minimum quality assurance experience working in a global capacity.
• Preferred customer quality experience in the electronics industry.
• Demonstrated ability to lead teams, forge solid internal relationships, and drive transformation globally.
• Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).
• I am experienced in the use of Lean, Six Sigma, Kaizen, 8D, and other advanced statistical methods, including Design of Experiments (DOE), Statistical Process Control (SPC), and Process Capability (CpK) techniques.
• Possesses strong leadership skills and the ability to communicate and present at the executive level.
• Self-motivated, efficient, able to work with little or no supervision, and committed to a team approach.
• Strong interpersonal, organization, and project management skills.
• Ability to prioritize responsibilities in a fast-paced work environment.
• May require travel to customers and other TE locations, including overnight and multi-day trips.
• Experience in core cable and connector processes such as stamping, molding, plating, and assembly. 

Key Attributes Needed:

• Ability to understand and discuss technical engineering issues.
• Ability to read and understand drawings and specifications.
• Comfortable interfacing with all organizational levels, including Executive Management, and presenting to the customer.
• Excellent communication and presentation skills 
• Ability to work on multiple concurrent projects.
• Must be able to meet deadlines.
   

Competencies