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Customer Service Supervisor


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Company Information

TE Connectivity Ltd., is a $13 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

As one of the largest business units of TE Connectivity, TE Industrial is a leading global solutions provider with a broad portfolio of components and system solutions for clients in various industries. The growing demand for personalized products, a never-ending stream of new market requirements, the need for consistently high product quality, and an increasing interconnectedness make the use of highly advanced production systems a must. TE’s Industrial solutions provide the basis for this flexible production — by helping our customers to become more connected, addressing Smart Factory needs, connect and transmit vast amounts of data quickly, enable connectivity in harsh environments, increase productivity, meet localized manufacturing needs, and realize energy efficiency requirements. Industrial’s primary goals include enabling smarter automation, enabling smarter rail transportation, and empowering intelligent buildings.

Job Overview

The Customer Care supervisor is responsible for managing the local customer Care team and driving overall performance through coaching and development.  This position is also responsible for leading customer care initiatives and projects and working with all departments across the organization.

Responsibilities & Qualifications
  1. Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers.
  2. Direct the daily operations of the department: plan, prioritize, and delegate work tasks to ensure proper service levels are being met.
  3. Actively contribute to identify and develop local talent through succession plan, individual development plans, coaching, and facilitation
  4. Oversee the continuous improvement and achievement of KPI’s and S.M.A.R.T goals which define service levels and standards.
  5. Lead and manage strategic initiatives working closely with cross-departmental teams
  6. Provide updates to leadership on team performance and on-going initiatives
  7. Assist with the management of customer complaints and escalations
Experience
  • Degree in business, business administration or similar
  • 2-4 years of Supervisory experience
  • 5+ years of Customer Care Experience
  • Strong project management experience (Six Sigma, DMAIC)
  • Experience with Continuous Improvement (TEOA, LEAN)
  • Proficient will all MS Office software programs
  • Familiarity with SAP and/or SalesForce a plus
Competencies
Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

Middletown, PA, US, 17057

Travel:  10% to 25%
Requisition ID:  52340
Alternative Locations: 


Nearest Major Market: Harrisburg

Job Segment: Manager, ERP, Developer, Lean Six Sigma, Customer Service, Management, Technology

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