Customer Service Account Specialist

Function:  CUSTOMER SERVICE
Requisition ID:  2039
Location:  Middletown, PA, US, 17057
Alternative Locations: 
Education Experience:  -
Employment Experience:  -
Travel:  None

Company Information

TE Connectivity (NYSE: TEL) is a $12 billion global technology leader. Our connectivity and sensor solutions are essential in today's increasingly connected world. We collaborate with engineers to transform their concepts into creations - redefining what's possible using intelligent, efficient and high-performing TE products and solutions proven in harsh environments. Our 72,000 people, including over 7,000 engineers, partner with customers in over 150 countries across a wide range of industries. We believe EVERY CONNECTION COUNTS - www.TE.com.


TE's AD&M business unit, part of the Industrial Solutions segment, leads the world in the design of electrical interconnect components and solutions that enable applications supporting Inflight Entertainment (IFE), Avionics, Jet Engine & Power Management, Flight Controls and Grounding Systems for today's "Connected Aircraft." We're focused on improving performance and increasing reliability in offshore applications by providing rugged connectivity solutions to tame the most extreme environments on Earth. Whether it's long-life performance in a subsea network, corrosive salt spray on a wind-swept oil rig, the severe loading on an umbilical cable on a 4 km dive of a remotely operated vehicle (ROV), or the relentless drive to save space and weight, you'll find your solution in our unparalleled product lineup. For more than half a century, TE's electronic systems and components have withstood weather, corrosion and extreme temperatures to help keep marine oil and gas exploration and production productive, safe, and dependable.

Job Overview

Customer Service Account Specialist

Harrisburg, PA

$35,000 - $42,000 + Benefits & Bonus 

 

We are seeking a Customer Service Account Specialist for our Customer Service Department in Middletown, PA.  This is a key position responsible for establishing and maintaining a Customer business relationship to provide total Customer Satisfaction and increase sales through your daily interactions with customers.  Additionally, the Customer Service Account Specialist serves as the primary point of contact for the Customer and is the liaison between the Customer and all internal points of contact.  Most interaction (internally and externally) is via email.  Incoming/outgoing phone calls are minimal.  

Responsibilities & Qualifications

Responsibilities:

  • Build and maintain strong business relationships with customers to drive an exceptional customer experience ideally with a focused effort on strengthening customer relationships by acting as a liaison between customer and any internal points of contact.
  • Independently, or as a team member, investigate and resolve customer issues (e.g., delivery, price, quality).
  • Identify and drive corrective actions and improvement projects that will raise customer satisfaction levels
  • Process customer orders/changes according to established department policies and procedures in a timely and accurate way
  • Analyze, identify, and share key customer insights through monthly reporting with internal partners to facilitate decisions on business processes, rules formulations or modifications, product enhancements, and market opportunities. 

 

 Qualifications:

  • Due to ITAR restrictions, US citizenship or permanent residency is required to apply for this position. 
  • Strong interpersonal skills and ability to consistently demonstrate working in a team
  • Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in Customer Service role
  • Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)
  • Ability to work with all levels within the organization
  • A process improvement focus that includes time management, attention to detail and organizational skills
  • Excellent interpersonal and communication skills

 

We offer an environment where teamwork, innovation, integrity and accountability are valued. As a growing global company, there are opportunities to enhance your career.  We have excellent benefits and bonus schemes and will train you on what you need to know to do the job including SAP and Supply Chain. 

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

 

At TE, we believe in unleashing people’s potential. We have Employee Resource Groups (Women In Networking, ALIGN – LGBTQ, Young Professionals, etc.) to support and promote a diverse workplace and a culture of inclusion for the development of different perspectives, styles and ideas. By doing this, we are consistently recognized by Thomson Reuters, and now Clarivate Analytics, as one of the Top 100 Innovators, as well as deemed one of the world’s most ethical companies by Ethisphere.


Nearest Major Market: Harrisburg

Job Segment: ERP, Electrical, SAP, Supply, Customer Service, Technology, Engineering, Operations

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