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CUSTOMER SERVICE ASSOCIATE III

Job Posting Title: CUSTOMER SERVICE ASSOCIATE III Job Code: 30003105 Segment: 0 Business Unit: DATA AND DEVICES (50461863) Building: Sales (901) Band/Level: 6   Hiring Manager: KAREN FITTERLING   Recruiter: Tayler Davis   Relocation: No   Travel: None   Employee Referral Amount:   Education Experience: Other   Employment Experience: Less than 1 year   At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

 

 

 

 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

  • Builds and maintains strong business relationships with Customers to drive an Exceptional Customer Experience
  • Understands business processes and makes proactive decisions, effectively solving Customer issues, and increasing sales
  • Presents TE products, services, and capabilities to best meet the needs of the Customer
  • Responds professionally and timely to inquiries from TE’s key accounts via multiple methods (phone, email, fax, meetings, etc.)
  • Independently, or as a team member, investigates and resolves Customer issues – delivery, price, quality, product and tooling information, etc.- in a timely fashion
  • Identifies and drives corrective actions and improvement projects that will raise Customer satisfaction levels
  • Works with assigned Global Account Manager to execute the account plan
  • Remains actively involved ensuring On-Time Delivery, Billing, and Customer Experience Management
  • Performs statistical analysis relating to product, bookings, billings, opportunities and Customer profiles
  • Processes customer return material authorization requests and changes to those requests according to established department policies and procedures.
  • Initiate and facilitate meetings with internal points of contact to proactively identify issues and/or drive process improvements for said Customer. 

Focused effort on strengthening customer relationships by acting as a liaison between Customer Service and any internal points of contact.

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Middletown, PA, US, _

City:  Middletown
State:  PA
Country/Region:  US
Travel:  None
Requisition ID:  91850
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, Sales, Customer Service

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