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CUSTOMER SERVICE TACTICAL PROJECT ASSOCIATE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Customer Service Associate

This role plays a key part in executing on global customer care projects as directed,  leveraging our established processes and systems.  This person will also welcome new challenges to support order entry and other customer service functions as required for the growing needs of the business.

 

Activities:

  • Execute special projects in support of the Customer Care organisation.
  • Deliver projects on time and to the expected level of quality.
  • Report on project activities and findings / results.
  • Support the customer care organisation on tactical activities as required.

Experiences and Knowledge:

Bachelors required

  • Excellent skills with Microsoft Word Office, Excel, PowerPoint, Outlook
  • Ability to pay attention to detail
  • Good communication skills
  • Ability to solve problems
  • Ability to manage time effectively
  • SAP or ERP system knowledge is a plus

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Mexico City, MEX, MX, 23666

City:  Mexico City
State:  MEX
Country/Region:  MX
Travel:  Less than 10%
Requisition ID:  90187
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, ERP, SAP, Sales, Customer Service, Technology

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