Why you should join

Join a dynamic and collaborative environment where your expertise will directly contribute to product excellence, customer satisfaction, and continuous improvement. You'll have the opportunity to work on challenging projects, develop your professional skills, and make a tangible impact within a company committed to quality and innovation.

Your main tasks

Customer Quality Management

• Lead the investigation, analysis, and follow-up of customer complaints and returns.
• Coordinate containment actions to protect internal and external customers.
• Manage and track customer quality issues through Fast Response / Quick Response processes.
• Prepare and present 8D reports, corrective actions, and customer communications.
• Support customer meetings, audits, and portal management activities.
• Monitor action plans and verify the effectiveness of corrective measures. 

Quality Systems & Core Tools

• Create, maintain, and update Control Plans, QIPs, DQIPs, and related quality documentation.
• Participate in APQP, PPAP, FMEA, DRBFM, and process validation activities.
• Conduct Measurement System Analysis (MSA) studies and Reverse Audits.
• Lead internal, customer, and VDA 6.3 / VDA 6.5 audits.
• Support new product launches, process changes, and industrialization projects.

Production Quality Assurance

• Ensure compliance with non-conformance management procedures.
• Identify quality risks and stop production when necessary to protect the customer.
• Drive shopfloor quality routines, Gemba activities, and process monitoring.
• Support containment plans and validation of corrective actions for production issues.

Continuous Improvement

• Monitor and report quality KPIs, including COPQ, Customer Complaints, Response Time, Blocked Stock, and Customer Satisfaction indicators.
• Participate in problem-solving initiatives using methodologies such as PDCA and 8D.
• Promote a culture of continuous improvement, defect prevention, and reduction of non-quality costs.
• Support safety, ergonomics, and 5S initiatives within the plant

Your ideal bakcground

• Bachelor's degree in Engineering or a related field.
• Minimum of 2 years' experience in Quality Engineering or Manufacturing.
• Good knowledge of Microsoft Office (Excel, PowerPoint, Word).
• English proficiency.
• Strong analytical, problem-solving, and communication skills.

• Knowledge of Core Quality Tools (PPAP, FMEA, MSA, APQP).
• Experience with structured problem-solving methodologies (8D, PPSR).
• Understanding of quality documentation, including Control Plans and QIPs.
• Basic metrology and measurement knowledge.
• Ability to read and interpret technical drawings.
• Experience with automotive quality standards and customer audits is an advantage.

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