Technical product support
MODRICE, 623, CZ, 664 42
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com
Job description:
- Takes phone calls from external and internal customers about technical questions for TE Application Tooling Equipment.
- Operates the Field Service hotline and the TAC (Tooling Assistance Center) email boxes.
- Analyses and resolves reported problems on TE Application Tooling equipment and products.
- Works closely with Sales/Service team, Engineering, Quality and Product Management.
- Performs basic customer trainings on TE Application Tooling equipment and technologies to internal and external customers.
- Analyse and evaluate simple warranty topics on customer equipment. Determines if defective and recommends corrective action.
- Supports the inside sales team by close cooperation with area managers to increase TE’s business overall. Promotes AT tooling by making new equipment and service offering recommendations.
- Prepares and submits complete, accurate and timely reports about activities.
- Uses available communication and remote support tools like Salesforce, Helplightning, Teams etc.
Requirements:
- Ability to analyze and fix the problem
- Good communication skills
- PC and MS Office knowledge
- English as well as German on a B2 level (oral and written)
- Experience in the technical service team preferred
- Willingness to work in a multicultural, international team
- Degree in an Electrical or Mechatronic field as an advantage
- Basic PLC Knowledge, mechanical skills, basics in Pneumatic and Hydraulic would be an asset
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Community Outreach Programs / Charity Events
- Employee Resource Group
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.