Customer Service Associate

Job Overview

An opportunity has arisen for a permanent ‘Customer Service Associate’ within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities:

• Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy 
• Carry out contract review on orders/schedules and process in SAP system
• Direct collaboration on specific customer portals
• Progress / expedite orders as requested 
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog, general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses. 
• Use Excel extensively to create and update pricing spreadsheets 
• Proactively Perform Quote follow up 

Requirements:

• 2-3 years of Experience in a comparable industrial Customer Service environment (B2B)
• Bachelor in Business Administration or similar education
• Excellent Italian and English Language Skills
• Excellent interpersonal skills
• Experience on SAP, E-commerce
• An excellent telephone manner
• The ability to communicate with customers and people at all levels of the organization.
• Have an organized / methodical way of working, accurate with an eye for detail
• The ability to work under pressure to tight deadlines
• Excellent Excel and Word skills
• Ideally have a sound product knowledge of harness components

Competencies