SUPV III CUSTOMER SERVICE
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity is seeking a Supervisor, Customer Service III to oversee the daily activities of our customer service team. In this role, you will lead, coach, and support a team of representatives to deliver an exceptional customer experience, while driving process improvements and aligning with organizational service goals.
Job Requirements
- Supervise and support customer service representatives, including organizing work schedules and activities.
- Provide daily guidance and coaching to ensure customer inquiries are handled efficiently, accurately, and professionally.
- Identify and implement system and workflow improvements to increase team productivity and customer satisfaction.
- Establish and maintain customer service standards and work processes that align with TE Connectivity’s service initiatives and overall business objectives.
- Partner with cross-functional teams to ensure customer needs are met in a timely and effective manner.
What your background should look like
- Bachelor’s degree in a related field required; Master’s degree or equivalent advanced education is preferred.
- Minimum of 5 years of progressively responsible professional experience in customer service, operations, or a related field.
- Demonstrated experience supervising or leading customer service teams.
- Strong communication, leadership, and problem-solving skills.
- Ability to balance day-to-day team management with process improvement initiatives.
Competencies
ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
• Competitive base salary commensurate with experience: $72,300 - $108,400 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
MIDDLETOWN, TX, US, 17057
Nearest Major Market: Harrisburg
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