Demand Specialist II

Job Overview

Position Summary:
The Demand Specialist is a key position responsible for establishing and maintaining business relationships with the internal teams within AD&M Supply Chain and Customer Success organization. The main goal of this role is to provide total customer satisfaction and improve on-time delivery performance, while providing Operations & Supply Chain with proper guidance in terms of prioritization. Additionally, the Demand Specialist serves as the primary point of contact for order management activities and backlog review. 

Position Responsibilities:
•    Manage, for a selection of products families, backlog orders, open order reports, forecast reports and communicate order status to internal teams and the customer as required.
•    Facilitates customer expedites, pull in/push out requests, cancellations per the established DOA.
•    Work collectively with all aspects of the Supply Chain to ensure the customer’s needs are clearly communicated and delivery expectations achieved.
•    Build and maintain strong business relationships with customers to drive an Extraordinary Customer Experience. 
•    Prepare required data/materials for customer audits, business reviews and identified projects, in coordination with key Operations & Supply Chain focal points.
•    Partner with Customer Excellence for customer forecast review, Lines of Balance (aka. LoBs) and customer scorecard management.
•    Work with assigned Key Account Manager/Account Manager to achieve on-time delivery goals.
 

What your background should look like:

Position Qualifications:
•    Prior working knowledge of SAP in a production planning role preferred.
•    Proficient using Microsoft 365 programs
•    Strong analytical skills.
•    Collaborator with the ability to work independently with little supervision.
•    Able to work with all levels within the Supply Chain.
•    Experience managing schedule agreements and customer forecasts.
•    Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Job Competencies:
•    Time management
•    Attention to detail
•    Strong organizational skills
•    Excellent interpersonal and communication skills
•    Strong customer orientation
•    Team player/able to work well with others
•    Ability to work well with little supervision
•    Strong people skills
•    Strong analytical skills
•    Process improvement focused
 

Competencies