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Customer Service Specialist


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

This position is the primary contact for internal and external TE Connectivity customers, answering product and service inquiries via numerous communication methods.  Application Tooling Customer Service must be able to multi-task and adapt to change in a fast paced business environment while supporting all business functions within TE Connectivity.  The Representative must display competencies that align with TE Connectivity core values: Integrity, Accountability, Teamwork and Innovation.

Responsibilities:

Provide Extraordinary Customer Experience (ECE)

Meet personal / team goals and targets  

Maintain Customer Relationships

Clarify, investigate and resolve customer issues (order quantity, pricing, lead time, tooling, etc.)

Interact with all TE Connectivity business functions to satisfy Customer requirements

Communicate new business opportunities to Sales Team

Analyze and process quotes, orders, product returns, answer Customer calls, prioritize workload  

Proactive communication to the Customer regarding early warning of late deliveries

Support Credit and Collections Team

Coordinate meetings and communicate with internal / external Customers

Open or extend Customer Accounts for purchase of Application Tooling product

Affective problem solving skills

Documentation Retention

Monitor Business Management Tool

Maintain high level of professionalism with internal / external Customers

Good listening / communication / organizational skills

Technical Skills:

Microsoft Outlook

SAP

Salesforce

Office

Excel

Work Location:

This position will be located in Middletown, PA.

This position will be located in Middletown, PA.

Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

MIDDLETOWN, PA, US, 17057

City:  MIDDLETOWN
State:  PA
Country/Region:  US
Travel:  Less than 10%
Requisition ID:  57999
Alternative Locations: 
Function:  Customer Service


Nearest Major Market: Harrisburg

Job Segment: Developer, ERP, Web Design, Business Manager, Customer Service, Technology, Creative, Management

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