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Claims Manager - Remote Candidates Considered

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

The Aerospace, Defense and Marine (AD&M) business unit of TE is part of the Industrial Solutions segment and is a world leader in the design of components and electrical interconnection solutions that are used for applications in extreme and rigorous environments. These interconnection solutions make possible applications of avionics, jet and propulsion engine management, flight controls, grounding systems and on-board entertainment (EAB) for today's "connected aircraft". This capability is extended to military, marine, aviation, space, land and drone vehicles, as well as oil and gas exploration of open-ocean deposits. TE offers solutions for enhanced connectivity that work and resist in the most extreme environments on Earth, from the deepest oceans to the ends of space. In your relentless activities to save space and weight, improve data delivery and power, you will find that AD&M is ready to collaborate with your design team to help you present your product more quickly in the market with smarter and better interconnect solutions.

What your background should look like:

Our AD&M Claims Manager plays a vital role in our ability to achieve our goals by building and maintaining strong relationships with internal stakeholders and negotiating claims with a view to limiting exposure to the full extent possible. In this role, you will be responsible for communicating with customers directly, coordinating internal reviews, establish a claim negotiation strategy based on the claims’ merits and the business direction, negotiate and close-out customer claims, as well as communicating with relevant internal stakeholders.  You will be responsible for raising and addressing any customer claim-related issues, whether internally or externally.  We require an individual who is able to partner with a variety of business support functions, including the Law Department, Product Management, Customer Care, Sales, Operations, and Quality. The position reports directly to AD&M’s Senior Counsel.  
Location - Middletown, PA (preferred), other US locations / remote considered


Responsibilities & Qualifications 

•    Act as the central point of contact to and the business with respect to ADM claims for compensation, whether due to alleged delays and/or defective products
•    Partner with various internal stakeholders including the Law Department, Sales, Product Management, Finance, Quality, Engineering, Operations and Customer Service to: 
o    Manage communication internally and externally from receipt of the claim to its closure
o    Coordinate with Finance lead to establish whether reserves are required, and their extent
o    Review merits of claims and alleged facts 
o    Review/understand applicable terms and conditions 
o    Establish defense and claim handling strategy with relevant internal stakeholder 
o    Obtain appropriate approvals prior to closing a claim (whether by rejection or settlement)
•    Work with Counsel to ensure template documents are maintained up-to-date and use appropriately (written responses, settlement agreements, etc.)
•    Maintain detailed history of claims and outcome (rejection/settlement) by customer, product line, etc. to allow for deep analysis of exposure
•    Work with relevant internal stakeholders to establish mitigation actions to address gaps and potential issues leading to claims, with a view to limiting exposure for the business
•    Report regularly to ADM leadership 
•    Identify and address gaps in contract lifecycle management
•    Demonstrate effective and regular communication on claims- related issues and concerns with all stakeholders in the business

Required Experience:

•    Bachelor’s degree in business, law, or other similar area of study 
•    Three or more years of relevant work experience including proven experience handling customer claims and/or reviewing customer contracts
•    Experience in manufacturing, aerospace, and/or government contracts is highly preferred
•    Experience in Aerospace, Defense and/or Oil & Gas sectors is desirable
•    Good verbal and written communication skills
•    Ability to work autonomously, prioritize tasks and meet deadlines
•    Meticulous attention to detail 


Values: Integrity, Accountability,Teamwork, Innovation

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

•    Competitive base salary commensurate with experience: $61,000 – 93,000 (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits
•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets



State:  PA
Country/Region:  US
Travel:  Less than 10%
Requisition ID:  82966
Alternative Locations:  Remote
Function:  Legal

Nearest Major Market: Harrisburg

Job Segment: Engineer, Electrical, Equity, Sales Operations, Manager, Engineering, Finance, Sales, Management

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