Job Overview

At TE, you will unleash your potential while working with people from diverse backgrounds and industries to help create a safer, more sustainable, and more connected world.

We are seeking a highly motivated Customer Service Associate (CSA) IV/V to join our team. In this role, you will serve as a primary point of contact for assigned customer accounts, ensuring exceptional service delivery and supporting improvements in customer experience.

THIS IS A HYBRID ROLE

Job Requirements

Hybrid Role

Customer Engagement & Relationship Management

• Serve as the central point of contact for assigned accounts.
• Build and maintain strong customer relationships.
• Collaborate to resolve escalations and improve processes.

Order & Service Management

• Process orders, returns, and quotes in SAP or similar ERP systems.
• Ensure compliance with quality and contract requirements.
• Monitor critical shipments and scheduling agreements.

Customer Success & Performance Improvement

• Support Extraordinary Customer Experience (ECE) initiatives.
• Conduct root-cause analysis and corrective actions.
• Identify workflow optimization opportunities.

Technical Support & Issue Resolution

• Address technical inquiries using internal resources.
• Resolve issues involving delivery, pricing, or quality.
• Partner with Key Account Managers to support delivery goals.

Cross-Functional Collaboration & Continuous Improvement

• Represent the voice of the customer.
• Participate in training, improvement projects, and cross-functional initiatives.
• Support onboarding and team development as needed.

What your background should look like

• Hybrid role
• High school diploma required.
• Proficiency with Microsoft 365; SAP experience preferred.
• Strong communication, organization, and analytical skills.
• Ability to manage multiple priorities and work independently.
• Up to 10% travel may be required.
• Strong time management and attention to detail.
• Teamwork and collaboration skills.
• Ability to manage high-pressure situations professionally.
• Problem-solving and negotiation abilities.
• Commitment to extraordinary customer experience.

Competencies