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CUSTOMER SERVICE SPECIALIST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Job Responsibilities

 

  • Receive and process order into system in accordance to order policy
  • Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date 
  • Weekly review of customers' backlog to meet billing target as set by management yearly
  • Coordinate with internal functions to improve on time order processing, order confirmation, delivery performance and AR collection. 
  • Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
  • Handles complaints, claims, returns and replacements processing
  • Maintain proper documentations in line with company retention policy
  • Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
  • Any other ad-hoc activities to support Sales events
  • Any other ad-hoc reporting as and when requested by management

Job Requirements

 

  • Minimum Bachelor's Degree
  • Minimum 3 years of relevant experience 
  • Proficient with SAP (SD Module)
Location: 

MAKATI CITY, 00, PH, 1226

City:  MAKATI CITY
State:  00
Country/Region:  PH
Travel:  Less than 10%
Requisition ID:  95476
Alternative Locations: 
Function:  Customer Service


Job Segment: Pre-Sales, SAP, ERP, Sales, Customer Service, Technology

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