LEAD ANALYST IT SYSTEMS & SW ADMIN

Job Overview

TE Connectivity’s IT Software and Systems Administration Teams support mainframe, Unix, Linux, and Windows based servers. This includes installation, configuration, ongoing maintenance and backup/recovery of physical and virtual servers. They monitor servers for performance and availability, and works with customers and vendors to troubleshoot hardware and software issues. TE’s IT Software and Systems Administration Teams analyze application requirements and recommend appropriate hardware configuration to meet requirements, install, configure, upgrade, monitor, troubleshoot technical systems software such as middleware, portal, e-mail, collaboration, unified communications, systems monitoring, trouble ticketing, software distribution, etc. They also evaluate new products, upgrade features and recommend toolset selection.

Roles & Responsibilities

RESPONSIBILITIES

·       Coordinate with the Dock365 team to ensure TE-compliant deployment of the CLM platform.

·       Define and manage access levels, privileged identity requirements, and internal IAM roles.

·       Establish and maintain all access-related touchpoints between TE and Dock365.

·       Serve as the first point of contact for Dock365-related ServiceNow tickets.

·       Route and coordinate second- and third-level support across TE and Dock365 environments.

·       Monitor interface queues and system logs for connected platforms.

·       Configure and maintain CLM master data.

·       Design and configure workflows, templates, clause libraries, and user roles based on stakeholder input and compliance standards.

·       Develop and execute UAT plans, coordinate testing cycles, and validate system functionality with end users.

·       Manage stakeholder communications, expectations, and feedback throughout the implementation lifecycle.

·       Ensure alignment between business goals and technical capabilities of the CLM platform.

·       Partner with Legal, Procurement, Sales, and IT to define business needs and translate them into scalable system solutions.

·       Manage system updates, integrations (e.g., DocuSign, Salesforce, Co-pilot), and troubleshoot issues.

·       Conduct QA testing, monitor system performance, and resolve bugs.

·       Build dashboards, reports, and audit logs to track contract status, compliance, and KPIs.

·       Lead onboarding, training, and ongoing support for internal users to ensure high adoption.

 

Desired Candidate

QUALIFICATIONS & EXPERIENCE

• Strong knowledge in Azure Services and SharePoint Online Site administration
• Azure App Service expertise: Knowledge of Azure App Service plans, deployment options
• Good understanding of Microsoft 365 eco-system
• Good Knowledge in Collaboration Services (SharePoint Online, OneDrive, Teams, Forms, PowerApps, Power Automate,)
• Proven experience implementing enterprise CLM or workflow platforms.
• Strong knowledge of contract management processes and legal operations.
• Familiarity with IAM, ServiceNow, and integration tools (e.g., DocuSign, Salesforce).
• Excellent communication and stakeholder management skills.
•  Experience in training, documentation, and user support.
• Strong analytical and problem-solving skills.
• Ability to work across time zones and manage cross-functional teams.

Competencies