SUPV III HR SERVICES

Job Overview

The HR Services supervisor role presents an exciting opportunity within our expanding HR Shared Services team. TE's HR Shared Services team provide support as part of a centralized function to manage a variety of HR-related transactions through multiple languages.

The role is ideal for someone wanting to expand their career in HR operations working in a fast-paced environment, with a team committed to delivering a superior customer experience every time!  This position will also provide opportunity to drive and participate in regional and global initiatives to enhance and promote the HR Shared Services brand and drive operational excellence. TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

Summary of the role

Manages the activities of the HR Shared Services support team based in Krakow, Poland.  Provides task direction, monitors performance, and works with team manager to address escalations. Drives continuous improvement to ensure HR Shared Services processes are efficient and support a positive customer experience.

Requirements:

• Educated to degree level with emphasis in HR or Business or other related discipline
• 5 years work experience including 1-3 years team lead experience ideally in a HR operations environment
• Proven ability to successfully lead a team and empower them to be successful
• Ability to build strategic talent pipelines and identify successors for key roles across the Global HR team
• Experience of working with HR related technologies such as Success Factors, SAP, Workday, ticket management systems etc.
• Strong professional and HR operational knowledge
• Team player with a solution focused attitude with drive to work in a fast-paced international HR team
• Excellent communication skills and attention to detail
• Ability to meet deadlines, prioritize work assignments in a high volume and fast-paced environment
• Strong customer service orientation
• Will manage a multi-lingual team, proficient English is essential, additional languages an advantage
   

Responsibilities:

• Monitor daily queues for efficient case processing within SLA
• Allocate work efficiently within the team
• Support team members with HR inquiries via telephony and ticketing systems, ensuring adherence to procedures and policies
• Collaborate with the team to develop and update standard procedures, scripts, FAQs, and job aids for a consistent customer experience
• Ensure compliance with HR Shared Services procedures and relevant quality and statutory policies
• Collaborate with training and quality lead to implement proactive quality checks and maintain accurate data entry/documentation
• Analyze quality metrics and collaborate with leads to translate data into actionable improvements
• Drive continuous improvement and efficiency within the team through a CI ethos and collaboration with the TEOA lead
• Empower the team using TE coaching methodologies and foster a culture of accountability
• Ensure the team's voice is heard, enabling them to deliver on customer experience expectations
• Support team manager in driving team development and employee engagement with clear plans and initiatives
• Liaise with HR managers and solutions partners to provide a unified HR experience for employees and managers

What we can offer:

• Work in a team where a good atmosphere and team spirit is one of greatest values
• Private medical healthcare including dentist for you and your family
• Attractive package of extra benefits of your choosing in My Benefit Platform
• Multi sport card
• Delicious coffee
• Flexible working hours
• Possibility to work from home or working from the office
• Modern and comfortable office with chill out zone
   

Competencies